Damaris Handy
Hervey Bay ,QLD
Summary
Experienced and passionate Extended Care and Lifestyle Assistant that has worked in this industry employed and volunteer for nearly twenty years.
Passion is demonstrated in high level of care for clients, other staff and members of the community.
Evidence of volunteer time has been spent to assist clients with attending special events and organising assistance of other staff. Thinking outside the box has helped involve the younger generation and the furry kind to make the clients day.
Extra care is taken to follow all policy guidelines for maintenance, manual handling and infectious control. Diligence in regular documentation and reporting is taken to make sure all clients careplans are up to date and followed.
Care and kindness is taken to maintain the clients personal appearance. The importance of clients choice and involvement is crucial .
Communication with the client regularly is of utmost importance to maintain an up to date care plan of their likes and dislikes
Verbal communication has provided evidence of good communication and team work when working and training other staff.
Overview
20
20
years of professional experience
Work History
Extended Care and Leisure and Lifestyle Assistant
Respect Aged Care, Coroneagh Park
Penguin , TAS
08.2004 - Current
- Attended regular handovers, meetings and followed client care plans to work with them to complete their activities of daily living. Special care was needed to maintain independence and choice for each client as best as possible.
- Strict manual handling and infection control policies were followed to keep both clients and other staff members safe.
- All important information and significant changes in the clients daily medical and emotional needs were documented and handed over to the various supervisors.
- Each client's individual likes and dislikes were taken into account when updating, following leisure and lifestyle activity careplans.
- Various problem solving and dementia behaviour techniques were applied when supporting clients affected with dementia. Specific documentation was completed for the clients notes or incident reports if applicable.
- When planning any activity all risk assessments were carefully completed and signed by the appropriate personnel.
- Working as a team and using cooperation, good team work and communication was very important.
Business Administration Trainee
Camp Clayton Christian Youth Centre
Ulverstone , TAS
2008 - 12.2011
- Ensured proper storage of confidential documents in accordance with policy guidelines.
- Monitored inventory levels and placed orders when necessary.
- Handled incoming calls and inquiries related to company services and products.
- Supported senior managers by completing assigned tasks within specified timelines.
- Assisted in the planning, coordination and execution of special events.
- Drafted letters, memos, emails and other communications materials.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained accurate records of all transactions and activities.
- Provided administrative support for management team.
- Created databases to store information about customers and vendors.
- Maintained positive working relationship with fellow staff and management.
- Performed clerical duties such as filing, photocopying, faxing, scanning.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Directed clients and guests to correct departments, rooms, and staff members.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
Extended Care Assistant
Umina Park Nursing Home
Burnie , TAS
07.2004 - 09.2005
- Contributed to case reviews of client status and progress.
- Helped clients get in and out of beds and wheelchairs.
- Assisted in transferring residents from beds to wheelchairs or other equipment using the correct safety procedures.
- Followed safe lifting and transferring techniques to transport residents.
- Built strong and trusting rapport with clients and loved ones.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted clients with maintaining good personal hygiene.
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Observed resident behavior and reported any significant changes to appropriate personnel.
- Maintained records of patient progress, services performed, changes in medical condition, treatments and medication administered.
- Participated in team meetings with nursing staff to review patient care plans and goals.
- Provided assistance to elderly patients with daily living activities such as bathing, dressing and grooming.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Promoted a safe environment by following all facility policies and procedures related to health, safety, fire prevention and infection control standards.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Student Support & Teacher Aide
Leighland Christian School
Ulverstone , TAS
2000 - 2001
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Enforced discipline on campus and during off-campus school trips following code of conduct and student handbook.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Maintained a safe and orderly learning environment for all students.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Remained calm and patient in student interactions to support individual growth and development.
- Utilized behavior management skills to foster environment conducive to student learning.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Utilized technology-based learning tools to enhance classroom instruction.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Collaborated with others to discuss new opportunities.
Takeaway Food Assistant
McDonalds Family Restuarant
Ulverstone , TAS
2000 - 2001
- Cleaned and sanitized menus, tables and chairs when appropriate.
- Filled condiment containers as needed throughout the day.
- Supported serving staff in delivering accurate and well-presented food orders.
- Participated in ongoing training to enhance job skills and knowledge.
- Performed daily cleaning duties such as mopping floors, washing dishes.
- Stocked service stations with ice, napkins and straws.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Answered customer questions and resolved complaints by offering refunds or replacement items.
- Used company-approved cleaning supplies to sanitize kitchen areas.
- Filled and served various beverages for customers.
- Greeted guests with friendliness and professionalism.
- Checked tables and removed all dishes, glassware and utensils when guests finished meals.
- Assisted in preparing and serving meals for customers.
- Effectively multitasked within fast-paced environment.
- Provided customer service at the register when needed.
- Ensured that all ingredients were properly measured before use.
- Coached new personnel to verify staff employees followed company procedures and protocols.
- Stored produce appropriately according to safety protocols.
- Organized food items into designated storage areas.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Checked expiration dates on products to ensure freshness.
- Assisted wait staff by delivering food and beverages to guest tables.
- Operated slicers, mixers, ovens, grills, fryers and other kitchen equipment safely.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Took food orders, refilled beverages and offered menu item recommendations.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Food Assistant Canteen
Simplot Canteen
Ulverstone , TAS
2000 - 2000
- Filled and served various beverages for customers.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Weighed out portions of meats and cheeses for sandwiches or salads.
- Cleaned up spills and other messes promptly and safely.
- Supported serving staff in delivering accurate and well-presented food orders.
- Stocked displays with new and transferred merchandise.
- Displayed prepared foods attractively in the display case.
- Stored produce appropriately according to safety protocols.
- Cleaned and sanitized menus, tables and chairs when appropriate.
- Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
- Used knives to cut vegetables accurately for soups or other recipes.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided customer service at the register when needed.
- Ensured that all ingredients were properly measured before use.
- Assisted in preparing and serving meals for customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Observed proper sanitation procedures while working with food items.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked shelves with inventory as needed.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Operated slicers, mixers, ovens, grills, fryers and other kitchen equipment safely.
- Resolved guest complaints to maintain complete customer satisfaction.
- Prepared salads and sandwiches for customers' orders.
- Effectively multitasked within fast-paced environment.
- Checked expiration dates on products to ensure freshness.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Education
First Aid And CPR Certificate - First Aid
ABC First Aid
Hervey Bay, QLD12-2023
Aged Care Certificate Four in leisure and health - Aged Care
Work And Training
Devonport, TAS09-2019
Business Administration Cert 3, Traineeship - Administration
Workforce Development (Camp Clayton)
Ulverstone, TAS03-2010
Aged Care Certificate Three (Community Services) - Aged Care
Penguin Adult Learning Centre (District School)
Penguin, TAS12-2004
Year 13 - College
Don College
Devonport, TAS01-2002
Years 11, 12 - College
Don College
Devonport, TAS01-1999
High School Diploma -
Ulverstone High School
Ulverstone, TAS12-1997
Bachelor of Nursing - Nursing, 1st Yr Passed Most Courses
University of Tasmania
Tasmania, AUS Skills
- Positive Communication Strategies
- Teamwork and Collaboration
- Strong Work Ethic
- Relationship Building
- Mobility Assistance
- Valid Driver's License
- Problem-Solving
- Personal Assistance
- Client Assistance
- Behavior Modeling
- Data Collection
- Program Support
- Community Resources
Affiliations
- Indoor and outdoor gardening.
- Art and Craft.
- Travelling and seeing different places. Moved from Tasmania, traveled by car to Hervey Bay (gained a job for husband and rental).
- Family and friends.
- Markets, garage sales and thrift shopping.
- Spending time with my husband, two sons and two dogs.
- Walking and swimming.
- Encouraging and welcoming others.
- Trying new things.
- When working (on long service leave atm) I enjoyed bringing my two boys into work (under supervision of the father). They taught the clients the wii, played lego with them, showed their pets to them, bathed when babies) They also assisted me to take the clients in the local Christmas parades (all of us volunteered), came in and delivered Easter and Christmas Chocolate since they were babies.
References
References available upon request.
Timeline
Extended Care and Leisure and Lifestyle Assistant
Respect Aged Care, Coroneagh Park
08.2004 - Current
Extended Care Assistant
Umina Park Nursing Home
07.2004 - 09.2005
Business Administration Trainee
Camp Clayton Christian Youth Centre
2008 - 12.2011
Student Support & Teacher Aide
Leighland Christian School
2000 - 2001
Takeaway Food Assistant
McDonalds Family Restuarant
2000 - 2001
Food Assistant Canteen
Simplot Canteen
2000 - 2000
First Aid And CPR Certificate - First Aid
ABC First Aid
Aged Care Certificate Four in leisure and health - Aged Care
Work And Training
Business Administration Cert 3, Traineeship - Administration
Workforce Development (Camp Clayton)
Aged Care Certificate Three (Community Services) - Aged Care
Penguin Adult Learning Centre (District School)
Year 13 - College
Don College
Years 11, 12 - College
Don College
High School Diploma -
Ulverstone High School
Bachelor of Nursing - Nursing, 1st Yr Passed Most Courses
University of Tasmania
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