Damesh Fernando
Endeavour Hills,VIC
Summary
Experienced with managing and maintaining critical infrastructure systems. Utilizes strategic planning and technical expertise to optimize performance and reliability. Track record of effective team leadership and successful project execution.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Infrastructure Manager
SysCare IT Solutions Pty Ltd
01.2024 - Current
- Developed comprehensive disaster recovery plans, ensuring business continuity during critical events.
- Tested network's performance and created strategies to maintain integrity of overall infrastructure.
- Enhanced team performance through coaching, mentoring, and providing professional development opportunities for staff members.
- Ensured compliance with industry regulations and company policies, reducing potential risks and liabilities.
- Worked in team-driven environments and communicated effectively with stakeholders.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Responded to and remedied critical issues that could not be addressed by technicians.
- Installed and managed VPNs, firewalls and anti-malware solutions.
- Increased operational efficiency by automating routine tasks using scripting languages and tools.
- Implemented virtualization technologies to maximize server utilization and reduce hardware costs.
- Managed complex IT projects for the successful deployment of new systems and software applications.
- Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Senior Systems Engineer
SysCare IT Solutions Pty Ltd
01.2017 - 12.2023
- Collaborated with cross-functional teams to deliver innovative solutions for business needs.
- Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Optimized system performance by identifying and resolving complex technical issues.
- Delivered high-quality documentation to support project requirements, enabling smooth hand-off to stakeholders.
- Enhanced security measures by designing and deploying effective firewall configurations.
- Implemented robust network infrastructure for improved connectivity and reliability.
- Conducted thorough audits of system architecture, identifying areas for improvement and implementing corrective actions.
- Mentored junior engineers in advanced concepts, fostering professional development within the team.
- Troubleshot hardware components to identify root causes of malfunctions, reducing equipment downtime substantially.
Systems & Field Engineer
Premier Technology Solutions Pty LTD
10.2014 - 12.2016
- Extensive experience as a Systems Support Engineer
- Experienced and good working knowledge of VMware, Hyper-V Virtualization technologies
- Experienced in Windows server 2003-2016, Microsoft Exchange 2003-2016, Active Directory, MS Office, SQL Server, LAN, WAN technologies, DNS, DCHP, WSUS, IIS and ISA Servers
- Experienced in managing IT Services
- ITIL Certified
- Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Configured security settings and granted system access to groups and individuals.
- Acted as a liaison between users and vendors during software upgrades or installations to ensure minimal disruptions to daily business operations.
- Effectively communicated with other system engineering personnel and senior executives on joint projects.
- Maintained computer systems, installed and upgraded new systems.
- Monitored construction methods and installations, inspection and testing processes.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
- Prepared documentation that would be used in requests for proposal.
Systems Engineer
Ravcom Networks Pty LTD.
06.2009 - 09.2014
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Completed software updates and assessed security patches for optimized computer use.
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
- Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
ServiceDesk Technician
Ravcom Networks Pty LTD
02.2008 - 06.2009
- Mentored junior technicians by sharing knowledge and best practices, fostering a collaborative work environment within the team.
- Created comprehensive documentation of processes and procedures to aid in training new technicians.
- Developed knowledge base articles for common issues, enabling faster resolutions for endusers.
- Provided excellent after-hours support when necessary to address critical incidents, minimizing potential disruptions for clients.
- Collaborated with team members to maintain consistency in service delivery and support quality.
Rollout Technician
Data #3
01.2008 - 01.2008
- Decommission and installation of over 1000 Workstations, laptops, printers, tablets, scanners etc.
- Perform complex active directory commands and network configurations.
- Sanitisation of hardware and sensitive electronic documents
- Proved high work ethics with respect and confidentiality in response to very sensitive data and information.
- Installation and configuration of Operating systems and desktop application software
- Full Asset management and comply with Business Service Request.
Rollout Technician
Data #3
11.2007 - 12.2007
- Decommission and installation of over 500 Workstations and laptops
- Sanitisation of hardware and sensitive electronic documents
- Full Asset management and comply with Business Service Request
Education
Bachelor of Information Technology - Computer Science And Software Development
Deakin University
Melbourne, VIC01-2007
Diploma of Computing -
Melbourne Institute of Business And Technology
Melbourne, VIC01-2005
Diploma in Hardware With Networking -
Royal Institute
Sri Lanka01-2003
Skills
- Technical skills
- Highly developed customer service skills
- Knowledge in Networking and Systems administration
- Hardware and software maintenance
- IT asset management
- Task prioritization
- IT budgeting
- Hardware troubleshooting
- Data center management
- Backup and recovery
- Server administration
- Network administration
Certification
Usecure Security Awareness Training 2023
Kaseya Connect IT Workshop 2021
Webroot Security Awareness Training 2020
Webroot Business Endpoint Protection 2020
Workshop - HP Storage VSA | November 2013
Workshop - WatchGuard Technologies for a Complimentary Security | June 2012
Workshop - First Look: Windows Server 2012 | October 2012
Timeline
Infrastructure Manager
SysCare IT Solutions Pty Ltd
01.2024 - Current
Senior Systems Engineer
SysCare IT Solutions Pty Ltd
01.2017 - 12.2023
Systems & Field Engineer
Premier Technology Solutions Pty LTD
10.2014 - 12.2016
Systems Engineer
Ravcom Networks Pty LTD.
06.2009 - 09.2014
ServiceDesk Technician
Ravcom Networks Pty LTD
02.2008 - 06.2009
Rollout Technician
Data #3
01.2008 - 01.2008
Rollout Technician
Data #3
11.2007 - 12.2007
Bachelor of Information Technology - Computer Science And Software Development
Deakin University
Diploma of Computing -
Melbourne Institute of Business And Technology
Diploma in Hardware With Networking -
Royal Institute
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