DAMIAN CIUPAK

An accomplished IT leader with over 16 years of experience, I have progressed from an IT Support Specialist to a high-impact Team Lead and Service Coordinator by consistently aligning my efforts with business priorities. Skilled in building high-performing teams by cultivating a culture of excellence, accountability, and continuous improvement, I have contributed to establishing a successful company brand and driving business growth through operational enhancements and customer satisfaction. With a proven track record in implementing successful training programs for graduates and less experienced team members, I am dedicated to nurturing the next generation of IT professionals. Known for a proactive, solutions-oriented mindset, I excel at tackling complex challenges while prioritizing customer success and business outcomes. Committed to continuous self-improvement, collaboration, and maintaining high personal standards through fitness, I bring focus, energy, and discipline to every task.

• Microsoft Certified Systems Administrator (MCSA) 2003
• Certified Help Desk Analyst
• CompTIA A+ Certification - Computing Technology Industry Association (CompTIA).
• Microsoft Certified, Azure Database Administrator Associate - Microsoft.
• Microsoft Certified, Azure Fundamentals – Microsoft Corporation.

• Established and led a high-performing offshore Level 1 support team, significantly improving response times and service delivery performance.
• Implemented training programs for graduates and less experienced team members, fostering growth and supporting career development.
• Contributed to the establishment of a successful company brand and played a key role in business growth through operational improvements and enhanced customer satisfaction.
• Drove customer success by implementing processes that improved service quality and ensured top-tier customer satisfaction.
• Demonstrated a consistent ability to resolve critical service issues under pressure, finding innovative solutions to ensure business continuity.
• Improved SLA compliance and resource optimization through effective dispatching and service scheduling, increasing operational efficiency by over 20%.
• Seamlessly assumed the role of Service Delivery Manager when required, ensuring smooth transitions and continued operational success.
• Fostered a culture of learning and accountability, mentoring team members to encourage professional growth and improve team dynamics.

• Citizenship: Australian Citizen
• Based in Sydney, NSW
• Notice Period: 4 weeks
• Driving License: Full NSW Driver’s License

• Regularly participate in webinars and workshops to stay updated with the latest technologies and best practices in IT service management.
• Attended industry events such as the Microsoft Ignite Conference to network with peers and gain insights into emerging trends.

Participate in community tech workshops, providing IT training to underprivileged youth.

Available upon request. Additional professional endorsements and recommendations can be found on my LinkedIn profile.

Passionate about fitness, technology advancements, and mentoring aspiring IT professionals.