Damian Luck
Melbourne,VIC
Summary
Adept at building relationships and enhancing customer experiences, I leveraged my skills in upselling and client relations at Sydney Tools to significantly improve customer satisfaction. My background also includes expertise in worksite safety and a proven track record in team collaboration, driving both personal and team success.
Overview
5
5
years of professional experience
Work History
Sales Specialist
Sydney Tools
03.2023 - 10.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Trained new employees on customer service, money handling and organizing strategies.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
Apprentice Carpenter
Brad Jan Building
01.2022 - 02.2023
- Assisted with movement of materials and equipment to job sites.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Assisted in reducing material waste by efficiently utilizing resources throughout each project phase.
- Cut materials according to specifications in preparation for installation.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
Pastry Chef
The Bake Place
03.2021 - 01.2022
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
Apprentice Window Installer
Western Commercial Windows
03.2020 - 02.2021
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Prepared worksite by setting up required tools and supplies.
Education
No Degree -
Melton Secondary College
Melton, VICSkills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Team Collaboration
- Cash Handling
- Closing Techniques
- Worksite safety
Timeline
Sales Specialist
Sydney Tools
03.2023 - 10.2024
Apprentice Carpenter
Brad Jan Building
01.2022 - 02.2023
Pastry Chef
The Bake Place
03.2021 - 01.2022
Apprentice Window Installer
Western Commercial Windows
03.2020 - 02.2021
No Degree -
Melton Secondary College
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