Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Warehouse and Office Administration
Origin Theatrical
07.2015 - 09.2024
Increased overall efficiency with the development and implementation of an effective filing system for documents and records management.
Seamlessly managed both inbound and outbound correspondence ensuring timely responses that contributed to excellent client relations.
Collaborated with other colleagues in identifying cross-functional opportunities and providing necessary administrative support to achieve organizational objectives.
Ensured timely completion of projects by effectively managing workloads and prioritizing tasks.
Maintained open communication with customers to foster positive relations and provide updates on issues.
Coordinated logistics for events such as conferences or meetings, guaranteeing seamless execution from start to finish.
Responded to inquiries from clients or stakeholders through close monitoring of email accounts and telephone lines.
Maintained electronic and paper filing systems for easy retrieval of information.
Identified and communicated customer needs to supply chain capacity and quality teams.
Opened and closed location.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Responded to phone and email requests to provide logistics information.
Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
Purchasing Co-Ordinator
InterContinental Hotels & Resorts
06.2009 - 05.2015
Maintained complete documentation and records of all purchasing activities.
Reviewed purchase orders for accuracy and compliance with company policies before approval, minimizing errors and potential disputes.
Contacted each vendor and recorded information regarding price, availability and quality of products.
Created purchase orders.
Verified delivery of correct materials.
Monitored all purchase requisitions and handled adjustments with vendors.
Negotiated favorable pricing with suppliers, resulting in significant annual savings for the company.
Championed process improvements that led to shorter lead times for critical components, enhancing production schedules while minimizing downtime due to material shortages.
Managed inventory levels effectively, reducing stockouts and excess inventory costs while maintaining optimal product availability.
Collaborated with internal and external customers and managed availability of all products.
Analysed market trends to identify opportunities for improvement and cost reduction.
Coordinated strategic sourcing activities across multiple departments, driving alignment on procurement priorities and maximizing purchasing power through consolidated buying efforts.
Created purchase orders to monitor stock levels, verify purchase requisitions.
Monitored inventory levels and avoided shortages with timely replenishment of stock.
Scrutinized purchasing data to identify areas for improvement and cost savings.
Collaborated with internal stakeholders to create timely and accurate purchase orders.
Created purchasing policies and procedures that complied with company standards and regulatory requirements.
Assessed areas of service concern and developed improvement plans.
Hired and trained staff.
Purchasing Officer
Taj Hotels
01.2008 - 06.2009
Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
Optimized inventory levels by closely monitoring demand patterns and adjusting re-order points accordingly.
Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
Conducted market research to stay current on industry trends, ensuring competitive pricing for products and services procured.
Bar Useful, Cellarman, Duty Manager
The Orient Hotel
06.1997 - 01.2008
Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
Trained employees in essential job functions.
Supervised and coordinated team to provide guidance and support and maximize performance.
Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximise business success.
Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Kitchen Hand
Harbour Rocks Hotel
03.1994 - 06.1997
Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Labeled and stored all food items correctly and checked expiration dates routinely.
Transported food items from storage areas to kitchen for prepping.
Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
Unloaded food deliveries and stored items in proper locations for easy access.
Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
Ensured kitchen cleanliness and hygiene standards were maintained, significantly reducing cross-contamination risks.
Maintained strict adherence to food safety regulations, ensuring all dishes met health standards.
Reduced food waste by effectively managing food storage and rotation practices.
Education
Hygienic Practices For Food Safety -
Hospitality Training Australia
Sydney, NSW
04.2015
Diploma of Management - Hospitality
Performance Edge Systems
Sydney, NSW
10.2012
Business Frontline Management Certificate IV -
Performance Edge Systems
Sydney, NSW
09.2007
Business Frontline Management Certificate III -
Performance Edge Systems
Sydney, NSW
09.2006
High School Diploma -
Dominic College
Hobart, TAS
12.1993
Skills
Communication Skills, Planning, Organised, Quality Control,
Bar Operations, Bar Management, Hospitality, Stock Take, Stock Ordering, Stock Control, Inventory,