Damian Smith
Sydney,NSW
Summary
Proactive leader with strengths in guiding teams and nurturing client relationships. Known for exhibiting confidence, collaboration and professionalism. Expert at communication and problem-solving with over 11 years of experience in the elevator industry.
Overview
12
12
years of professional experience
Work History
Service Area Manager, Northern Sydney
Tk Elevator
05.2022 - Current
- Managed a team of 13 elevator technicians for day-to day elevator servicing, major repairs and breakdowns across a portfolio of 900 elevators.
- Monitored the overall profit and loss of a $5.5 million per year elevator portfolio.
- Planned and implemented strategies for improving customer service and satisfaction.
- Stakeholder Management / Worked with customers to meet their expectations and problem solve through to resolution.
- Collaborated with internal stakeholders to meet deadlines and contractual obligations.
- Supporting Tenders
- Meeting client KPIs
- Managing key accounts through weekly engagement
- Meet monthly billing targets?
- budgeting
- Maintenance / team scheduling?
- Personal development for team members
- People management
- Team structure planning.
- Ensured Work, Health and Safety policies and safe working practices are maintained.
Sales Consultant, Renew Department
Tk Elevator
07.2020 - 05.2022
- Provide solution driven proposals to customers in the form of elevator upgrades.
- Develop, build and maintain customer relationships to an existing portfolio located in the Northern area of Sydney.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Hitting personal/ team sales targets
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Improvement in the process?
Elevator Electrician, Renew Department
Tk Elevator
02.2016 - 07.2020
- Experience installing major lift upgrade components, such as, elevator controllers, door operators and new car operating panels.
- Delivery of elevator upgrade projects within tight time constraints, often working together as a team.
- Management of client expectations, specifically related to timelines and output.
- Exercised clear and open communication when working with clients, team members and management.
- Liaising with subcontractors, which included the coordination of various activities to meet deadlines.
- Safety
- Training of apprentices.
Apprentice Lift Electrician
Tk Elevator
02.2012 - 02.2016
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Experience working across all field departments of the business including, Construction, Service, Modernization, Repairs and Renew
- Developed strong communication, problem-solving and organisational skills while completing tasks and working with a team.
- Completed a Certificate III in Electrotechnology and successfully learnt essential trade skills whilst balancing work.
- Safety??
Education
Certificate IV Business - Business Administration And Management
TAFE NSW
Sydney, NSW09.2021
Certificate III Electrotechnology - Electrical
TAFE NSW
Sydney, NSW02.2016
Working in Heights
First Aid
Skills
- Active listening
- Communication skills
- Service delivery
- Client retention
- Team leadership
- Safety Processes
- Change management
- Conflict resolution
- Organizational skills
- Task prioritization
Timeline
Service Area Manager, Northern Sydney
Tk Elevator
05.2022 - Current
Sales Consultant, Renew Department
Tk Elevator
07.2020 - 05.2022
Elevator Electrician, Renew Department
Tk Elevator
02.2016 - 07.2020
Apprentice Lift Electrician
Tk Elevator
02.2012 - 02.2016
Certificate IV Business - Business Administration And Management
TAFE NSW
Certificate III Electrotechnology - Electrical
TAFE NSW
Working in Heights
First Aid
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