Damien Dooley
Drouin,VIC
Summary
Accomplished Relief Supervisor and Bus Driver at Ventura, adept in crisis management and fostering employee relations. Excelled in enhancing operational efficiency and ensuring passenger safety, demonstrating a strong ability to manage resources effectively and maintain high service quality. Proven track record in building supportive team environments and executing policy enforcement with a customer-centric approach.
Overview
21
21
years of professional experience
Work History
Relief Supervisor
Ventura
06.2024 - Current
- Managed conflict resolution among team members, promoting open dialogue and fairness in decision-making.
- Contributed to overall operational efficiency by anticipating staffing needs and proactively arranging coverage for absences or vacations.
- Developed strong relationships with staff, fostering a supportive and collaborative atmosphere.
- Streamlined relief operations by organizing schedules and assigning tasks efficiently.
- Evaluated resource allocation during peak periods to ensure adequate staffing levels without compromising quality of service.
- Managed approximately 30 phone calls and emails per day from customers and internal departments.
Bus Driver
Ventura
04.2004 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
Education
GED -
Ringwood Technical School
Rindwood12.1987
Skills
- Employee relations
- Incident reporting
- Policy enforcement
- Crisis management
- Customer service
Accomplishments
- Supervised team of 150 staff members.
2017 Ventura Group Driver of the Year
I was nominate out of 1,600 Drivers of the Venture group. being for offering Friendly dependable and reliable service to customers.
and assisting operations staff by being readily available when required to change to other duty's help maintaining tight schedules in a professional and safe manner
Timeline
Relief Supervisor
Ventura
06.2024 - Current
Bus Driver
Ventura
04.2004 - Current
GED -
Ringwood Technical School
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