Damien Hall
Summary
Aspiring IT Professional | Bachelor's in Information Technology | CompTIA Network+ (In Progress)
Motivated and detail-oriented individual currently pursuing a Bachelor's degree in Information Technology and working towards CompTIA Network+ certification. Passionate about networking, cybersecurity, and IT infrastructure, with a strong foundation in problem-solving and analytical thinking. Eager to apply theoretical knowledge to real-world scenarios and gain hands-on experience in the IT industry. A quick learner with excellent communication skills and a commitment to continuous learning in the ever-evolving tech landscape.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operating Agent
UGL Limited
01.2024 - 01.2025
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Aviation Fuel Laboratory testing
- Permit Officer
- Plant start up and shut down operations
- Monitoring systems (SCADA)
- Publication and procedure writing
- Training of new employees
- Fuel ordering and receipting
Electronic Security Technician
Secom
01.2023 - 12.2024
- Installing high security Type 1A Gallagher security systems
- Programming IP security devices and cameras
- Systems diagnosis and maintenance
- Provided exceptional customer service, addressing inquiries promptly and professionally to maintain strong relationships with clients.
- Performed rigorous quality checks on installed systems, ensuring their proper functioning prior to project completion.
Senior Prison Officer
Corrections Victoria
08.2022 - 05.2023
- Developed strong relationships with community partners to support prisoner reintegration efforts upon release.
- Manage daily operations of the prison, ensuring the safety and security of staff, offenders, and visitors.
- Supervised and mentored a team of correctional officers, providing guidance, training, and performance evaluations
- Developed and facilitated training programs for staff, focusing on safety procedures, crisis interventions, and offender management
- Fire Awareness instructor
- Planned and implemented security protocols to ensure the safety of inmates, staff, and visitors
Prison Officer
G4S Custodial Services
01.2017 - 08.2022
- Ensured prison security by conducting regular cell searches and maintaining strict adherence to safety protocols.
- Demonstrated excellent communication skills while interacting with inmates in a professional manner.
- Prepared detailed incident reports documenting all interactions between staff members and inmates during shift hours.
- Utilized problem solving skills when faced with challenging situations that required immediate attention.
- Responding to incidents and medical emergencies.
- Mentored new officers joining the team, providing guidance on best practices for achieving success in their roles.
- Participated in ongoing training courses for continuous professional development in correctional practices.
- Managed high-risk situations calmly and effectively, using de-escalation techniques when necessary.
Education
Bachelor of Information Technology -
Central Queensland University
Brisbane03-2028
Network And System Administration
CompTIA
05-2025
Certificate III in Correctional Practice
Kangan Institute
Melbourne, VIC02-2019
Certificate III in Aviation
Royal Australian Air Force
Sydney, NSW09-2010
Skills
- Security protocols
- Excellent communication
- Computer literacy
- Software diagnostics
- Video surveillance
- Incident reporting
Certification
- Certificate III Correctional Practice, 2019
- Certificate III Aviation, 2010
- Certificate III Surface Extraction Mining, 2014
Timeline
Operating Agent
UGL Limited
01.2024 - 01.2025
Electronic Security Technician
Secom
01.2023 - 12.2024
Senior Prison Officer
Corrections Victoria
08.2022 - 05.2023
Prison Officer
G4S Custodial Services
01.2017 - 08.2022
- Certificate III Correctional Practice, 2019
- Certificate III Aviation, 2010
- Certificate III Surface Extraction Mining, 2014
Bachelor of Information Technology -
Central Queensland University
Network And System Administration
CompTIA
Certificate III in Correctional Practice
Kangan Institute
Certificate III in Aviation
Royal Australian Air Force
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