- Bike Riding
Damien Leggett
Systems Administrator / It Support Technician
Wangaratta,VIC
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Experienced IT support technician with over 25 years of experience in IT industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
28
28
years of professional experience
8
8
years of post-secondary education
Work History
IT Systems Administrator
Nettek Computing
Wangaratta, Victoria
01.2018 - Current
- Created patches and solutions to fix bugs in existing applications.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Performed software installations and upgrades to Linux, MacOS and Windows operating systems.
- Maintained current software licenses for computers and mobile devices.
- Oversaw IT activities to laptops, tablets and desktops for school users.
- Contributed to development, administration and testing of disaster recovery plans.
- Configured and tested Windows Server operating systems with roles features.
- Integrated and updated software products to boost system compatibility.
- Comprehensively maintained stability of essential data backups on nightly basis.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Monitored system performance and responded to alerts.
- Assisted IT staff on troubleshooting issues and closing calls.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to telephone, email and in-person inquiries regarding PC operation, use and repair.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Configured hardware, devices and software to set up work stations for employees.
- Patiently walked individuals through basic troubleshooting tasks.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Configured hardware and granted system permissions to new employees.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented support interactions for future reference.
- Performed tests of functionality, security and performance of different workstations and devices.
- Researched product and issue resolution tactics to address customer concerns.
- Provided basic end-user troubleshooting and desktop support.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Implemented Manageengine Service Desk plus & Jira Service desk solutions to track support incoming support tickets
- Implemented MDM solutions such as JAMF & Mosyle for use with iPads & MacBooks
- Implemented SCCM & WSUS servers in Windows environments including Imaging and deployment of Windows laptops
- Administered Google, Office 365, Adobe & Apple Accounts
- Performed hardware repairs of HP laptops, and MacBook Air Laptops 2011-2017 models
- Liaised with both students and staff troubleshooting various school systems including but not limited to projectors, audio/visual equipment, Office 365, Adobe Products, SAS, PAY3K, Ozedi, SIMON, Papercut
- Implemented onsite & offsite backup systems using Altaro, Veeam, Synology Active Backup & Mriisoft Obackup
- Implemented Papercut server for use with windows & MAC systems
Census, Field Officer
Australia Bureau of Statistics
01.2016
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
Farm Hand, Crop Sowing
GC Reid
Wilby, Vic
04.2015 - 05.2015
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Planted crops in fields, helping farmers distribute seeds and plan harvesting schedules.
- Used grease guns and oil cans to lubricate and adjust farm equipment.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
Co-Director & Repair Manager
Up2Date Technology
Werribee, VIC
01.2006 - 01.2015
- PC Repair Experience in excess of 20 years
- Marketing
- Designed and implanted flyers and deliveries
- Managed newspaper advertisements and design
- Managed social media marketing incl
- Facebook, Google & Wowmow
- Sales & Stock Ordering Experience
- Great Problem Solving & Logic Skills
- Great Customer service skills & Rapport
- Computer Skills Including Office Products, Database Entry & all other electronic devices
- Team Player who is dedicated to the job
- Able to build rapport with customers, and resolve disputes professionally & calmly
- Chasing up late payments for outstanding work
- Installing & configuring remote access to workplaces
- Installing and configuring networking including digital security camera systems
- Working with high standards of integrity & ethics
- Maintained office PCs, networks and mobile devices.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Configured systems according to prescribed software and hardware frameworks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Recovered critical information from data back ups to restore functionality.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Oversaw growth of business from 2 staff to a total of 4 full time and 2 part time staff
- Implemented a database for job, customer and payment tracking
PC Technician
Muirfield Computers
Werribee, Vic
01.1990 - 01.2005
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Linked computers to network and peripheral equipment.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Education
VCE -
Hoppers Crossing Secondary College
Hoppers Crossing, VIC 01.1985 - 12.1991
Certificate in Basic Electronics - Electronics
Footscray TAFE
Footscray, VIC 01.1993 - 11.1993
Skills
- Data recovery
Interests
- Cybersecurity
- Gardening
Timeline
IT Systems Administrator
Nettek Computing
01.2018 - Current
Census, Field Officer
Australia Bureau of Statistics
01.2016
Farm Hand, Crop Sowing
GC Reid
04.2015 - 05.2015
Co-Director & Repair Manager
Up2Date Technology
01.2006 - 01.2015
Certificate in Basic Electronics - Electronics
Footscray TAFE
01.1993 - 11.1993
PC Technician
Muirfield Computers
01.1990 - 01.2005
VCE -
Hoppers Crossing Secondary College
01.1985 - 12.1991
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