Damien Nicoletas
Ellinbank,Australia
Summary
Reliable and punctual Parts Sales Associate with over nine years of retail experience and a strong work ethic. Skilled in inventory management, cash handling, high-volume call centers, trade and retail sales, and delivering exceptional customer service. Possesses extensive knowledge of major vehicle brands, including Ford, Nissan, Toyota, Honda, Citroën, Renault, Peugeot, Holden, Mitsubishi, and Subaru. Additionally, I bring over 10 years of hospitality and bartending experience, adept in fast-paced environments, cocktail service, venue management, and team leadership. Quick learner, efficient, and a perfect fit for dynamic teams.
Overview
21
21
years of professional experience
Work History
Sales Agent
Acquire BPO
08.2025 - 05.2026
- Cold calling and warm calling
- Dealing with customer enquiries in a professional manner
- Escalating DV and Crisis customers with respect, empathy and confidentiality
- Meet targets and KPI’s consistently
- Friendly phone manner receiving outstanding feedback from customers
Bar Manager
29th Apartment
08.2024 - 08.2025
- Cash handling and reconciliation
- End-of-day reporting and incident documentation
- Cocktail-focused dispense and speed service
- Inventory management and stock control
- Venue maintenance, opening, and closing
- Staff delegation and crowd management
- Clear communication with security
Front of House, Bar Manager
YellowBird Cafe
04.2024 - 08.2024
- Cash handling and venue maintenance
- Cocktail service and general customer service
- Inventory management and fast-paced drink dispensing
- Opening and closing responsibilities
Front of House, Bartender
Leonard's House of Love
03.2022 - 04.2024
- Cocktail preparation (batched house cocktails)
- Inventory and stock control
- Customer service and crowd management
- Opening and closing procedures
Front of House, Bartender
King of Tonga
03.2020 - 03.2022
- Cash handling and line cleaning
- Cocktail dispense and venue maintenance
- Event management and customer service
Department Manager, Spare Parts
Audi Richmond
05.2019 - 03.2020
- Inventory management and team leadership
- Workshop, trade, retail, and pre-delivery sales
- Credit, warranty, and account management
- Customer service and advertising management
Front of House, Light Kitchen Hand
Beans 'N Cream
05.2017 - 05.2019
- Customer service and light food preparation
- Cash handling and venue maintenance
- Stock control and promotional management
Front of House, Light Kitchen Hand
Santiano's Cafe
01.2015 - 05.2017
- Similar responsibilities to Beans 'N Cream
Spare Parts, Customer Service
Auto Parts Group
09.2016 - 01.2017
- Trade, retail, and aftermarket sales
- High-volume call centre operations
- Light warehouse duties
Fabric Cutter, Production Line
Jayco Caravans
10.2015 - 09.2016
- Fast-paced material handling
- Electric pallet jack and industrial cutting machine operation
Spare Parts Interpreter
European Auto Imports
10.2014 - 09.2015
- Trade, retail, and aftermarket sales
- Warranty management and inventory control
Spare Parts Interpreter
Ferntree Gully Toyota
10.2007 - 09.2014
- Trade, retail, and aftermarket sales
- Warranty and stock management
Spare Parts Interpreter
Lane Toyota
02.2005 - 09.2007
- Trade, retail, and aftermarket sales
- Warranty and stock control
Education
Fully Qualified in Automotive Sales/Parts Interpreting -
01.2011
Skills
- Parts Sales and Inventory Management
- Customer Service Excellence
- High-Volume Call Center Operations
- Hospitality and Bar Management
- Cocktail Service & Beverage Knowledge
- Cash Handling and Reconciliation
- Staff leadership and delegation
- Venue Opening and Closing Procedures
- System expertise: Lightspeed, Waitermate, Square, Impos, Microcat, Reynolds and Reynolds, Partfinder
- Crowd Management and Event Coordination
Accomplishments
- Fully Qualified in Automotive Sales/Parts Interpreting, 05/11
- Top 30% Nationwide in Toyota Skills Exams, 10/10
- Selected to represent dealership at corporate events
- Consistently produced strong trade and retail sales results
- Advanced to senior roles in high-volume hospitality venues through demonstrated performance
Personal Information
Date of Birth: 10/03/90
Timeline
Sales Agent
Acquire BPO
08.2025 - 05.2026
Bar Manager
29th Apartment
08.2024 - 08.2025
Front of House, Bar Manager
YellowBird Cafe
04.2024 - 08.2024
Front of House, Bartender
Leonard's House of Love
03.2022 - 04.2024
Front of House, Bartender
King of Tonga
03.2020 - 03.2022
Department Manager, Spare Parts
Audi Richmond
05.2019 - 03.2020
Front of House, Light Kitchen Hand
Beans 'N Cream
05.2017 - 05.2019
Spare Parts, Customer Service
Auto Parts Group
09.2016 - 01.2017
Fabric Cutter, Production Line
Jayco Caravans
10.2015 - 09.2016
Front of House, Light Kitchen Hand
Santiano's Cafe
01.2015 - 05.2017
Spare Parts Interpreter
European Auto Imports
10.2014 - 09.2015
Spare Parts Interpreter
Ferntree Gully Toyota
10.2007 - 09.2014
Spare Parts Interpreter
Lane Toyota
02.2005 - 09.2007