Damien Risdon
Kardinya,WA
Summary
I Would like to combine my years of customer service and management along with my mechanical knowledge and hands on skills throughout my working career in various sectors and industries. Fit and healthy and willing to take on a challenge I will bring with me a strong and reliable work ethic with a can do attitude to my next venture.
Overview
38
38
years of professional experience
Work History
Store Manager
ARB Cockburn
03.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Supervised guests at front counter, answering questions regarding products.
Service Manager
Five Star Yamaha
06.2020 - 03.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
WA STATE SALES REPRESENTATIVE
Ficeda Motorcycle Accessories
02.2019 - 06.2020
- Development and sales of over 35 different brands to the over 100 motorcycle outlets in Western Australia.
- Continually adapting to market changes and ensuring our dealer network is evolving with consumer expectations and requirements.
- Daily dealings and in store visits with staff and management.
- Dealer product training with existing and new products, to ensure that our stores are up to date with the latest information.
- Creating instore and consumer promotions to assist with retail sales and to increase consumer flow to dealerships.
- Solving any issues that arise with dealers, including credits and warranty claims.
- Processing of credits and claims in a timely manner.
- Working and achieving monthly targets, providing reports and competitor information to further increase our sales.
- Responsible for company motor vehicle and upkeep, also all company credit card expenses and processing of them in a timely manner.
SALES & WORKSHOP MANAGER
Action 4WD
12.2013 - 02.2019
- Company Overview: Action 4WD is an ARB stockist.
- I was employed as Sales and Workshop Manager, where I oversee 4 employees comprising of 3 workshop technicians and 1 sales/administrative employee.
- Front desk meet and greet clients, assisting them with sales, vehicle bookings, all technical information on 4WD and camping products, right through to design and final fitting of vehicle builds.
- Quoting inclusive of labour content and parts.
- Counter sales and telephone enquiries.
- Cash and eftpos receipting and reconcile.
- Warranty enquiries and processing of claims.
- Liaising with manufacturers and other sales representatives from various suppliers.
- Purchasing of accessories and showroom stock control, ensuring good range of products available at all times.
- Management of workshop, ie, booking jobs, raising job cards and supervising completion of all work.
- Diagnostics and troubleshooting on technical level of vehicle management systems.
- Suspension, Exhaust, Electrical systems including 12 volt solar on both vehicles and caravans, fuel performance systems, Caravan and camping accessories knowledge, 12 volt lighting systems, all completed and final run down of operations carried out with clients prior to final handover.
- Action 4WD is an ARB stockist.
SERVICE ADVISOR
DVG Automotive Group
03.2013 - 12.2013
- Communicating effectively with customers, making bookings, preparing quotes for repairs that need to be addressed.
- Ordering of necessary parts.
- Preparing and costing of repair orders.
- Reviewing work orders and discussing with supervisors.
- Dealing direct with automotive manufacturers for warranty issues and resolutions.
- Interfaced with management and colleagues in a professional manner.
- Upheld top-quality workmanship and excellent customer service.
- Verified vehicle serviceability by conducting test drives, on-board diagnosis and adjustment of controls and systems.
- Maintained vehicle records by recording and filing all service and repairs.
- Assisting technicians and foremen with analyzing engine malfunctions and diagnosis.
- Managed front counter, including answering of phones, receipting of monies, eftpos transactions and settlements, opening and closing of dealership premises.
SELF EMPLOYED
Dentmasters Metro South Coastal WA
08.2006 - 02.2013
- Removed dents to restore appearance and condition of motor vehicles.
- Answering phone enquiries and making appointments for work to be carried out.
- Liaising with motor vehicle dealerships to obtain work.
- Carried out private work at residential premises for clients.
- Completion of own BAS statements and handled general ingoing and outgoing linked to the running of the business.
- Maintained a high level of workmanship and strived to achieve high level of customer satisfaction.
- Webasto Sunroof sales and installation.
- Spoiler and bodykit fitting.
- Vinyl graphics and general signage on vehicles and shop front installation.
AUTOMOTIVE ENHANCEMENT TECHNICIAN
Linear Concept
09.1996 - 08.2006
- Installation of performance suspension systems to motor vehicles.
- Installation of prefabricated exhaust systems.
- General running of workshop.
- Answering of phones, phone sales, making bookings, front counter sales of aftermarket vehicle accessories.
- Ordering and maintaining stock levels of accessories.
- Cash handling and receipting of monies, eftpos etc.
MECHANICAL TECHNICIAN
Melville Toyota
01.1988 - 09.1996
- Automotive mechanical apprenticeship commenced and completed at Melville Toyota.
- All aspects of maintenance and repairs to customers vehicles.
- Identify problems with vehicles using diagnostic equipment.
- Record and explain issues to foreman and/or customers.
- Test functionality of parts and systems.
- Perform all levels of repairs to engine, cooling systems, electrical systems, gearbox, drivetrain, differential, brake system, Air conditioning systems, suspension systems.
Education
Trade Certificate - undefined
Thornlie College of TAFE
Thornlie, WA01.1992
Year 10 Diploma - undefined
Lynwood Senior High School
Lynwood, WA01.1988
Skills
- Friendly and positive
- Customer service
- Customer relations
- Problem-solving
- Multitasking and organization
- Store operations
- Friendly and positive
Languages
English
Personal Information
- Title: Automotive Technician
- Driving License: C R
Hobbies and Interests
- Camping
- 4WDing
- Motorbike Riding
- Hiking
- Photography
- Drone Flying and photography
- Boating
Timeline
Store Manager
ARB Cockburn
03.2023 - Current
Service Manager
Five Star Yamaha
06.2020 - 03.2023
WA STATE SALES REPRESENTATIVE
Ficeda Motorcycle Accessories
02.2019 - 06.2020
SALES & WORKSHOP MANAGER
Action 4WD
12.2013 - 02.2019
SERVICE ADVISOR
DVG Automotive Group
03.2013 - 12.2013
SELF EMPLOYED
Dentmasters Metro South Coastal WA
08.2006 - 02.2013
AUTOMOTIVE ENHANCEMENT TECHNICIAN
Linear Concept
09.1996 - 08.2006
MECHANICAL TECHNICIAN
Melville Toyota
01.1988 - 09.1996
Trade Certificate - undefined
Thornlie College of TAFE
Year 10 Diploma - undefined
Lynwood Senior High School
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