Damien Robinson

I run and operated as a sole trader mostly resurfacing concrete surfaces and occasionally prepping and pouring concrete, my role was to obtain quotes dealing directly with home/business owners wanting a ranges of services from concrete grinding and crack or surface repair, applying a range of coatings from tint sealer to cova-crete to epoxy in all colours styles and designs to suit the request of the customer, this required a level of customer service in constant communication and dealing with costings for labour and materials and a range of other costs including tax and external services, this role entails a great attention to detail and pride and care for the work i do as i am solely responsible for the quality and integrity and ultimately the customer being satisfied with the job.

• Trained and motivated employees to perform daily business functions.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Prepared bank deposits and handled business sales, returns and transaction reports.

• Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
• Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
• Conducted employee training sessions to educate employees on products and company policies.
• Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
• Managed and motivated employees to be productive and engaged in work.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Maintained professional, organized, and safe environment for employees and patrons.
• Improved safety procedures and restructured all WSOP's and QSWI's and implemented training and competency assessment to all staff members to create safe working conditions for workers.
• Onboarded new employees with training and new hire documentation.
• Controlled costs to keep business operating within budget and increase profits.
• Evaluated employee performance and conveyed constructive feedback to improve skills.