- Volunteer - With services that assist the homeless and less fortunate
- Multilingual speaker
- Enjoy cross-cultural experiences, communities and work environments
- Enjoy all sports including mentoring my two teenage boys with Rugby Union and Basketball
- Family - both immediate and extended family connections are very important to me
Damienne Bateman
Bray Park,QLD
Summary
A dedicated and compassionate professional with years of experience working with highly traumatised clients from various cultural backgrounds, I am passionate about helping people to overcome challenges and improve their life circumstances; specialising in trauma-informed care and cultural sensitivity.
Skilled in building strong, trusting relationships and delivering personalised support that respects cultural nuances while focusing on long-term empowerment.
Whilst I am committed to fostering inclusivity and ensuring equitable access to resources, I guide clients through trauma recovery, community integration, and the process of reclaiming their future.
As an Australian and New Zealand citizen, I bring a unique global perspective to my work, with an emphasis on cultural understanding and bridging gaps across cultural divides.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Residential Youth Worker
Anglicare Southern Queensland
01.2019 - Current
- Contributed to a supportive residential atmosphere by modelling healthy behaviours and boundaries for residents to emulate.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Enhanced youth development by implementing individualised care plans and engaging in therapeutic activities.
- Maintained a safe living environment by executing house rules and addressing behavioural concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Completed necessary reports and documentation to maintain thorough, accurate case records whilst maintaining the organisations values and protocols.
- Facilitated outreach activities to build community awareness.
- Improved program effectiveness by collaborating with colleagues to develop innovative strategies for client development.
- Contributed to a supportive residential atmosphere by modelling healthy behaviours and boundaries for residents to emulate.
- Coordinated and facilitated visits and overnight stays on cultural sites which provided opportunities for people to learn about their culture and identity; resulting in pride, self-awareness, self-confidence and a sense of discovery and belonging.
- Supported clients to attend community education, training, employment, alcohol, drug, substance abuse and contraception training which resulted in higher attendance rates, an increased awareness in health education and a desire to look at training into employment opportunities.
Gardener
Brisbane City Council - Parks & Gardens
01.2013 - 12.2019
- Contributed to a safe working environment by adhering to company safety protocols and maintaining well-organised workspaces.
- Enhanced garden aesthetics by implementing creative landscape designs and plant arrangements.
- Streamlined garden maintenance procedures, reducing time spent on routine tasks while increasing overall garden quality.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed team members daily workload.
Storeman - Driver
Brisbane Wholesale Foods
01.2010 - 12.2013
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Ensured timely order fulfillment through accurate dispatch of goods as per customer requirements.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Electrical Safety Officer - PC Civil Site Rep
Tenix Alliance
01.2004 - 12.2010
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Streamlined accident reporting procedures, resulting in more accurate data for analysis and prevention efforts.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Ensured adherence to regulations, leading to a safer work environment for all.
- Created and maintained compliant work environment.
- Enhanced workplace safety culture by conducting regular training sessions on safety protocols and emergency response procedures.
- Implemented safety measures that significantly reduced risk of occupational injuries and illnesses.
- Conducted thorough risk assessments for identifying potential hazards, leading to decrease in workplace incidents.
Skills
- Provided trauma-informed care to highly traumatised youth and families, conducting thorough assessments to understand impacts of trauma and tailoring support plans to meet their emotional and psychological needs
- Delivered trauma-informed care, ensuring that support strategies are culturally competent and sensitive to the unique needs of clients from diverse backgrounds
- Built strong, trust-based relationships by utilising cultural sensitivity and empathy, adapting my approach to respect each client’s cultural values and life experiences
- Used my ability and life experiences to relate and offer empathetic and culturally sensitive support
- Helped clients navigate complex emotional and social challenges, connecting them with mental health professionals, educational resources, and legal assistance
- Facilitated counselling sessions to improve communication, rebuild trust, and provide tools for managing trauma-related stress
- Advocated for clients by connecting them with community resources (cultural groups, local organisations, peer support groups) that help them feel grounded and supported as they heal
- Regularly ensured clients remain engaged with services and are integrating positively into their community
- Worked closely with multidisciplinary teams (social workers, mental health professionals, educators) to provide holistic, community-centred care that addresses all aspects of a client's well-being
- With a passion for empowering others, I am deeply committed to helping individuals transform their lives, improve their circumstances, and enhance their future outlooks by providing the tools, support, and encouragement they need to succeed
Certification
- Microsoft Application
- Cert IV Community Services
- Dip. Child, Youth & Family Intervention
- TCI
- Hope & Healing
- Changing Lives
- Blue Card + LSC2
- Queensland Drivers Licence
- Queensland Police Clearance
- First Aid Certificate + CPR
- Advanced NZ Māori Language Teacher
Interests
Timeline
Residential Youth Worker
Anglicare Southern Queensland
01.2019 - Current
Gardener
Brisbane City Council - Parks & Gardens
01.2013 - 12.2019
Storeman - Driver
Brisbane Wholesale Foods
01.2010 - 12.2013
Electrical Safety Officer - PC Civil Site Rep
Tenix Alliance
01.2004 - 12.2010
- Microsoft Application
- Cert IV Community Services
- Dip. Child, Youth & Family Intervention
- TCI
- Hope & Healing
- Changing Lives
- Blue Card + LSC2
- Queensland Drivers Licence
- Queensland Police Clearance
- First Aid Certificate + CPR
- Advanced NZ Māori Language Teacher
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