Damindra Siriwardhana
54 Creekwood Drive Craigieburn ,VIC
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Premium Gaming Host
Treasury Casino
Brisbane , QLD
2024.02 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem-solving to provide effective resolution.
- Suggested additional services to customers to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Responded to customer inquiries quickly and professionally to increase satisfaction
- Greeted guests upon arrival and provided them with menus.
Customer Service Representative
ALDI
Melbourne , VIC
2022.12 - 2024.02
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Prepared a selection of coffees, fresh juices and other beverages for guest enjoyment.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Improved guest comfort and satisfaction through personalized service and support.
- Executed efficient breakfast bar set-up and operations beginning in the early hours and finishing before check-out times.
- Cooked and served made-to-order omelettes, french toast and pancakes.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Resolved guest complaints and discrepancies in a prompt and courteous manner
- Welcomed guests on arrival, displaying a professional and friendly approach
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Trainee Dealer
Crown Casino Melbourne
Melbourne , VIC
2020.03 - 2022.07
- Coordinated with subject matter experts to ensure accuracy of content delivered during trainings.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Developed essential skills and techniques through diligent practice.
- Worked alongside senior team members to learn related job tasks and roles.
- Collaborated with senior employees and managers to fill in wherever needed.
Breakfast Attendant/Guest Service Representative
Park Hyatt Melbourne
Melbourne , VIC
2018.03 - 2020.02
- Greeted guests upon arrival and provided menus for breakfast selections.
- Set up buffet area according to restaurant standards.
- Replenished food items on the buffet line in a timely manner.
- Provided excellent customer service by responding promptly to guest requests and inquiries.
- Demonstrated knowledge of menu items by answering questions regarding ingredients and preparations methods.
- Inspected trays prior to serving meals to ensure quality standards were met.
Education
No Degree - Customer Relations/Commercial Cookery
Melbourne College of Commercial Cookery
Melbourne, VIC02.2014
Skills
- Computer literacy
- Quality assurance
- Record-keeping
- Service recovery
- Written communication
- Training and development
- Workflow management
- Conflict resolution
- Product knowledge
- Data entry accuracy
- Time management
- Team Collaboration
- Customer Service
- Strong interpersonal skills
- Professional Appearance
- Detail Oriented
- Guest Relations
Certification
- Casino Special Employee Licence Victoria
Timeline
Premium Gaming Host
Treasury Casino
2024.02 - Current
Customer Service Representative
ALDI
2022.12 - 2024.02
Trainee Dealer
Crown Casino Melbourne
2020.03 - 2022.07
Breakfast Attendant/Guest Service Representative
Park Hyatt Melbourne
2018.03 - 2020.02
No Degree - Customer Relations/Commercial Cookery
Melbourne College of Commercial Cookery
- Casino Special Employee Licence Victoria
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