Damini Tadghare
Melbourne,VIC
Summary
Dynamic Customer Support Executive with a proven track record at State Bank of India, enhancing customer satisfaction through effective complaint resolution and empathetic service. Skilled in data management and relationship building, I streamlined support processes, resulting in increased loyalty and repeat business. Committed to delivering exceptional customer experiences under pressure.
Overview
5
5
years of professional experience
Work History
Customer Support Executive
State Bank of India, SBI
01.2022 - 01.2023
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Provided personalized support to customers by understanding their unique needs and preferences.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Assigned and designated job territories to customer care staff according to performance and history.
- Improved customer satisfaction by personalizing support based on customer history and preferences.
- Enhanced onboarding process for new customers, leading to smoother initial experience.
- Working with core banking.
- Account opening through bank application.
- Scanning and uploading various documents.
- Activation of net banking.
- Other internal work of bank.
- accurately and efficiently inputting data into databases or spreadsheets, ensuring data integrity and maintaining confidentiality, while also potentially sorting, verifying, and updating information.
Commercial Executive and Data Entry
Tribal Co-operative Marketing Federation of India
07.2018 - 06.2019
- Spearheaded initiatives aimed at expanding market share within key verticals, leading to substantial revenue growth over time.
- Advised on capture strategy, solutions, and costing, and pricing deals.
- Drove projects to completion within tight deadlines across cross-functional teams and through uncertainty.
- Leveraged and deployed B2B pricing tools.
- Manage stock with governments occupied store.
- Dealing with customer and provide services to them.
- Educate and spread awareness about importance of tribal made product to customer.
- Manage sell of tribal products in store.
- Scanning and Uploading documents.
- Generate report about sell and all other activity done in store every month.
- Creating and Sending Invoices to request payment for good and services.
- Accurately and efficiently inputting data into databases or spreadsheets, ensuring data integrity and maintaining confidentiality, while also potentially sorting, verifying, and updating information.
- Collaborated cross-functionally to optimize sales processes, improving efficiency and effectiveness in driving revenue growth.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Created and maintained data entry logs to track data entry activities.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Education
Bachelor of Science - Computer Engineering
Gujarat Technological University
Ahmedabad Institute Of Technology06-2018
Skills
- Complaint handling
- Complaint resolution
- Front-end supervision
- Empathy display
- Customer inquiry management (CIM)
- Customer service
- Team building and training
- Relationship building
- Calm under pressure
- Teamwork and collaboration
- Problem resolution
- Data management
- Issue and complaint resolution
- Understanding customer needs
- Customer relations
- LiveChat messaging
- Calm and professional under pressure
- Microsoft office
- Transaction processing
- Call documentation
- Receiving support
- Retail store support
- Training development aptitude
- 60 wpm typing speed
- Customer relationship management (CRM)
- Computer skills
- Work prioritization
- Data entry
- Document and records management
- Staff education and training
- Recordkeeping strengths
Languages
English
Professional Working
Hindi
Full Professional
Gujarati
Native or Bilingual
Marathi
Full Professional
Timeline
Customer Support Executive
State Bank of India, SBI
01.2022 - 01.2023
Commercial Executive and Data Entry
Tribal Co-operative Marketing Federation of India
07.2018 - 06.2019
Bachelor of Science - Computer Engineering
Gujarat Technological University
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