Damion Carmichael
Hamilton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Conciliator
Office of the Commissioner Body Corporate & Community Management
02.2022 - Current
- Well-organized and operative case management
- Providing assistance and solutions for clients through phone conferencing
- Ensure accurate record keeping is performed within legislative parameters and embodies contractual requirements
- Maintaining operative relationships with clients, body corporate committees
- Revising cases to ensure suitable level of service is attained for clients
- Developing, reviewing, and re-assessing client requirements to provide relevant and targeted support
- Examining Government policy and procedure in order to maintain accurate, current knowledge
- Provide information to client’s regarding obligations under the current legislations
- Decision making regarding disputes with an impact to housing
- Ensure both personal and branch KPI’s are achieved and exceeded.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Inspector /Investigator
Office Of Liquor And Gaming Regulation
08.2021 - 02.2022
- Enforcing the Liquor and Gaming Act
- Adhering to legislation, policy, and procedures in a fast-paced, changing environment
- Reviewing and approving Risk Assessments applications
- Attending venues and conducting onsite inspections and investigations as required
- Issuing fines for breaches of the Liquor and Gaming Act
- Chairing meetings within the Liquor Accord
- Educating venue managers on The Liquor and Gaming Act where necessary.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Educated staff on safety and quality improvement strategies to uplift standards.
- Investigated complaints to remedy breaches of the Liquor and Gaming Acts
- Recorded inspection and test results on data sheets.
Collections – Debtor Engagement Officer
Queensland Revenue Office
01.2020 - 08.2021
- Efficiently dealing with client calls and resolving or escalating to Enforcement
- Adhering to legislation, policy, and procedures in a fast-paced, changing environment
- Working several revenue streams including Land Tax, Payroll tax, Grants and Duties and Royalties
- Investigate outstanding duties
- Communicate decisions and rulings to the public
- Successfully deal with conflict and reaching desired outcomes for both parties
- Maintaining operative relationships with clients and stakeholders
- Responsible for ensuring client emails are responded to and resolved within service level agreements
- Educating clients on payment plans, options, and where necessary exemptions
- Assist with staff training and onboarding.
Payroll Tax / Home Builder Grant Officer
Queensland Revenue Office
01.2017 - 01.2020
- Efficiently and effectively dealing with customer issues
- Achieving required outcomes within timely manner
- Successfully investigate applications for possible approval
- Process Grant applications
- Communicate decisions and rulings to the public
- Successfully deal with conflict and reaching desired outcomes for both parties
- Adhering to legislation, policy, and procedures in a fast-paced, changing environment
- Assist with staff training and onboarding.
Housing and Allocations Officer
Department Of Housing Queensland
01.2014 - 01.2017
- Well-organized and operative case management of a portfolio of over 600 clients
- Providing assistance and solutions for clients through regular face to face contact
- Ensure accurate record keeping is performed within legislative parameters and embodies contractual requirements
- Maintaining operative relationships with clients, property managers, maintenance crews, and stakeholders
- Conducting initial interviews and revising cases to ensure suitable level of service is attained for clients
- Developing, reviewing, and re-assessing client requirements to provide relevant and targeted support
- Examining Government policy and procedure in order to maintain accurate, current knowledge
- Commencing, facilitating, and monitoring all clients’ activities including complaints and engaging external support systems
- Documenting and investigating complaints
- Assisting in QCAT preparations and presentations
- Assisting with ministerials
- Decision making regarding disputes with an impact to client housing
- Work under pressure and time constraints with priority 1 clients requiring immediate housing due to Domestic Violence
- Assisting with staff training and onboarding.
Skills
- Problem-Solving
- Quality Assurance
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
- Organization and Time Management
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Excellent Communication
Career Background
My career background has been created due to performing in a diverse range of roles. This experience has been garnished from roles within Department of Justice and Attorney-General, The Office of State Revenue -Treasury Queensland, The Department of Housing and Public Works Queensland. Having performed in leadership roles across different businesses, I continue to grow and enhance my communication style, improving my abilities to adapt and tailor my communication to suit the audience. I have developed heightened interpersonal skills, excellent time management and building and maintaining solid relationships with colleagues, peers, and other stakeholders.
Career Achievements
- Case investigations for successful and fair outcomes
- Stakeholder and client interactions
- Education and enforcement of relevant legislation and Acts across all business areas including but not limited to Liquor and Gaming, Homebuilder Scheme, Housing and Homelessness, Payroll and Land Tax, Debtor Engagement and Collections, Body Corporate and Community Management
- Having a direct impact on legislation and administration directives changes through investigations of Queensland legislation, Federal legislation and Interstate legislation relating to the Homebuilder scheme
- Being seconded to Thursday Island to work on complex case management
- Implementing and training staff members on changes to procedures
- Current participant in the Careers Pathways Program for First Nations people of Australia
- Current Human Rights tribunal member
References
- Megan Zoldi, Team Leader, Conciliation, Office of Commissioner Body Corporate and Community Management, Megan.Zoldi@justice.qld.gov.au
- Gerard Carnes, Team Leader, Inspectorate, Office of Liquor and Gaming, Gerard.carnes@justice.qld.gov.au
Certification
Level 2 Mediator
Cert IV in Workplace Health and Safety (TSA Officer)
Cert IV Complaint Resolution
Cert II Dealing with Difficult Clients (Complaint Resolution)
First Aid Certificate
Timeline
Conciliator
Office of the Commissioner Body Corporate & Community Management
02.2022 - Current
Inspector /Investigator
Office Of Liquor And Gaming Regulation
08.2021 - 02.2022
Collections – Debtor Engagement Officer
Queensland Revenue Office
01.2020 - 08.2021
Payroll Tax / Home Builder Grant Officer
Queensland Revenue Office
01.2017 - 01.2020
Housing and Allocations Officer
Department Of Housing Queensland
01.2014 - 01.2017
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