Family, Sport (Cricket and AFL),Travel, Food
Damien Brooks
Melbourne,VIC
Summary
A dynamic sales leader with a proven track record. Excelling in strategic planning I have spearheaded national sales strategies, driving significant revenue growth and enhancing team performance through effective staff management. Expert in developing sales strategies and fostering collaboration, resulting in increased customer satisfaction and retention.
Overview
16
16
years of professional experience
Work History
Head of Customer Success
Elastik
11.2022 - Current
- Led team of 6 DRs in CX, Support, and Data.
- Established customer support channel with two Application Support Specialists.
- Developed internal processes to enhance quality of customer responses.
- Collaborated with cross-functional teams to resolve customer issues.
- Implemented Salesforce CRM effectively.
- Designed training materials to empower customer product use.
- Created processes for scalable customer self-service and training.
- Developed strategy for identifying at-risk accounts to prevent churn.
National Sales Director - Commerical
REA Group
08.2019 - 11.2022
- Lead a team of 20 with 4DRs (2xSMs, 1x Major accounts, 1x Inside sales) and ~60 mil revenue
- Developed and executed national sales strategies to expand market share (listings) and drive revenue growth.
- Created and led the strategy of a major team re- structure
- Drove team performance through greater adoption of Salesforce.
- Contributed to 5 year strategic plan for RCA as sales lead.
- Presented quarterly business reviews to senior leadership, highlighting achievements and outlining future strategies and progress to OKRs.
- Established strong relationships with key stakeholders (major accounts) enhancing collaboration and fostering partnership opportunities.
- Led to inaugural "T20 Commercial" conference for topspending customers.
- Developed and implemented OKRs for RCA
Senior Sales Manager Vic/Tas, SA, WA - Residential
REA Group
07.2017 - 08.2019
- Led annual renewal strategy for residential sales ~250M.
- Managed 6 direct reports including sales managers and GTM.
- Conducted performance evaluations with constructive feedback.
- Fostered accountability culture by setting objectives and recognizing performance.
- Built high-performing sales team through targeted recruitment and training.
- Developed and led multiple client incentive trips
Sales Manager Vic/Tas - Residential
REA Group
07.2012 - 07.2017
- Led and managed a team of 8 AMs and 1x sales support
- Developed and executed sales strategies to drive product uptake and drive revenue growth
- Cultivated relationships with key clients, enhancing customer satisfaction and retention rates.
- Supported team with in field meetings and coaching
- Recognised as high performing, results driven leader with 2 incentive trips
Key Account Manager Victoria - Residential
REA Group
08.2010 - 07.2012
- Built strong client relationships ensuring satisfaction, retention.
- Analysed account performance identifying growth opportunities, addressing challenges.
- Collaborated with teams delivering tailored client solutions.
- Executed account plans aligning resources maximising client value.
- Top sales performer with 2x incentive trips.
Account Manager - Residential
REA Group
08.2009 - 08.2010
- Managed client accounts, ensuring timely communication and service delivery.
- Developed strong relationships with clients, fostering trust and loyalty.
- Met and exceeded sales target
- Resolved client inquiries efficiently, enhancing overall satisfaction rates.
Education
Graduate Diploma Education (Secondary) -
Aquinas College
Ballarat01-2002
Bachelor Applied Science (Human Movement) -
University of Ballarat
Ballarat, VIC01-2000
Skills
- Leader of change
- Sales strategy development
- Sales coach
- Relationship builder
- Strong communicator
- Drives performance
Interests
Timeline
Head of Customer Success
Elastik
11.2022 - Current
National Sales Director - Commerical
REA Group
08.2019 - 11.2022
Senior Sales Manager Vic/Tas, SA, WA - Residential
REA Group
07.2017 - 08.2019
Sales Manager Vic/Tas - Residential
REA Group
07.2012 - 07.2017
Key Account Manager Victoria - Residential
REA Group
08.2010 - 07.2012
Account Manager - Residential
REA Group
08.2009 - 08.2010
Graduate Diploma Education (Secondary) -
Aquinas College
Bachelor Applied Science (Human Movement) -
University of Ballarat
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