DAMODAR (Daman) REGMI
TAPPING,WA
Summary
An ambitious IT professional who wishes to work in an organization that fully utilises his desktop support skills developed over a span of six months. I possess a Master’s in Networking which adequately prepares me for a career in computer engineering. I have gained exceptional technical skills in Windows and macOS environments, in addition to experience in Active Directory, Group Policy, and different remote desktop applications. I have thorough knowledge of how IT operates which allows me to work perfectly under pressure. With a genuine love for IT, I intend to go work on major impactful projects.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Coordinator
Mercy Care
WA
08.2022 - Current
- Customer Support: Provide customer support to client, support worker and corporate team by phone, email and face-to-face
- Problem Resolution: Handle any grievances or problems that the client may have and ensure they are addressed with the relevant department or service provider
- Resource Allocation: Ensure that the right personnel, equipment, and materials are available to provide the service
- Collaboration: Collaborate with other departments such as operations, customer technical support, and billing to enable service delivery without interruptions
- Quality Assurance: Review and assess the service provided to clients and suggest improvements where necessary
- Data Analysis: Analyse data pertaining to the provision of the service and the satisfaction of the client to improve wherever necessary
IT Helpdesk
Ignite on demand
03.2022 - 08.2022
- Provide first-line technical support to end-users, resolving hardware, software, and network issues via phone, email, and ticketing system
- Diagnose and troubleshoot hardware and software problems for desktops, laptops, printers, and peripherals
- Assist with on-site client support, including hardware deployment, troubleshooting outages, and general IT support
- Perform routine software installations, updates, and patches to maintain system security and stability
- Manage user accounts and access permissions, ensuring security compliance across the organization
- Maintain accurate records of service requests, resolutions, and follow-ups in the ticketing system
- Assist in the creation of user guides and the development of a knowledge base for recurring issues
Specialty Cleaning Team Member
Baptist Care
Macquarie Park, Australia
10.2018 - 12.2021
- Work inspection, quotation and invoicing
- Visiting client’s home, performed assigned task
- Attending meeting with manager regarding specialty team progress
- Rostering, Managing cleaning teams
Internship: Networking and Support
N.D Global Pty Ltd
Girraween, Australia
11.2020 - 02.2021
- Company Overview: IT & Telecommunication
- Field incoming requests from end users via ticketing system
- Log all calls into IT Service Management tool accurately
- Manage relationships between Service Desk, internal customers, and other teams
- Provide guidance and support to IT Support Analysts for skill development
- Prioritize and schedule incident resolution and service request fulfillment
- IT & Telecommunication
Secondary School Teacher (Science)
Vitri-Sakram Secondary School
, Nepal
03.2013 - 01.2017
- Monitored student growth and academic process.
- Established positive relationships with students, parents, colleagues, and administrators.
- Maintained accurate attendance records and report cards for many students.
- Demonstrated knowledge and understanding of the sciences and content.
- Communicated regularly with parents via email or phone regarding student progress and educational goals.
- Utilized technology in the classroom to facilitate interactive lessons and activities.
Education
Master of Information Technology - Networking
Melbourne Institute of Technology
Sydney, NSWGraduate Diploma in Networking -
Melbourne Institute of Technology
Sydney, NSWBachelor of Science - Physics
Tribhuwan University
Kathmandu NepalSkills
- Operating Systems: Windows 10/11, macOS
- Applications and Tools: Microsoft Office 365, Microsoft Azure, Exchange Server, Active Directory, Group Policy, SCCM
- Networking and Infrastructure: IP configuration, DNS, DHCP, VPN setup
- Support Tools: TeamViewer, Remote Desktop
- Ticketing System: ServiceNow
- Documentation and Collaboration: Confluence, SharePoint, Microsoft OneNote
Certification
- Australian Computer Society (ACS), 4259888
- Member: Nepal Teacher Association
RESIDENCY STATUS:
Australian Permanent Residence
References
References available upon request.
Timeline
Service Coordinator
Mercy Care
08.2022 - Current
IT Helpdesk
Ignite on demand
03.2022 - 08.2022
Internship: Networking and Support
N.D Global Pty Ltd
11.2020 - 02.2021
Specialty Cleaning Team Member
Baptist Care
10.2018 - 12.2021
Secondary School Teacher (Science)
Vitri-Sakram Secondary School
03.2013 - 01.2017
Master of Information Technology - Networking
Melbourne Institute of Technology
Graduate Diploma in Networking -
Melbourne Institute of Technology
Bachelor of Science - Physics
Tribhuwan University
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