Damon Ashley
Everton Hills,Australia
Summary
With all my previous experience listed below and me wining an internationally recognised customer service award for providing exception customer service, I will strive to ensure I am a valued and conscientious member within the team weather being a manage or a team member. The effort and passion that I am willing to put into my position will ensure that I support my fellow team members with every aspect of the job. As well as support and help clients and customers to the highest standard that is expected within the company. If given the opportunity I trust that I will shine within the role, as well as share my previous knowledge to all team members to support all team members grow their confidence levels with all tasks and responsibilities.
Overview
12
12
years of professional experience
Work History
Store Manager
Shoes N Soxs
06.2024 - 12.2024
- Oversaw daily operations, ensuring seamless store functionality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained strong client relations by promptly addressing and resolving complaints.
- Successfully led store team in fast-paced environment using positive feedback strategies.
- Supported recruitment, onboarding and guidance of new team members.
- Enhanced customer satisfaction by training staff in effective service techniques.
- Ensured optimal product levels and inventory control for merchandise.
- Executed daily opening and closing procedures for point of sale.
- Provided support during onboarding to boost readiness and role proficiency.
- Enhanced visual presentations by updating merchandise displays regularly.
- Maximised sales by creating innovative visual merchandising displays and store layouts.
- Facilitated ongoing staff performance reviews, delivering constructive feedback.
- Authorised scheduled payroll entries to ensure timely processing.
- Developed expertise within the sales team through focused coaching on specifications, incentives, and persuasion techniques.
- Maximised sales and minimised shrinkage through excellent customer service and adherence to standard practices.
- Ensured financial accuracy by reviewing and reconciling daily sales data.
- Cultivated a collaborative work culture by organising team-building exercises and acknowledging individual successes.
- Optimised labor scheduling according to store needs while adhering to budget constraints, maximising productivity without compromising service quality.
- Trained staff on proper procedures to effectively minimise inventory shrinkage.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased profitability by streamlining expenditure and inventory control.
- Maintained open lines of communication with corporate head office, sharing pertinent information about store performance and requesting support when needed.
- Maintained compliance with store programs and standards to ensure quality, safety, and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Analysed sales data to identify trends and adjust inventory accordingly, preventing stock outs of popular items.
- Managed operations to uphold safety protocols across the workplace.
- Implemented corrective measures to maintain compliance with legal and regulatory standards.
- Reduced employee turnover by creating supportive work environment and recognising outstanding performance.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Interacted well with customers to build connections and nurture relationships.
- Supported team members by managing escalations and upholding service standards.
Senior Hairstylist and owner
Naked Truth Hair & Beauty
06.2014 - 07.2019
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
- Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.
- Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
- Promoted salon special offers via social media channels, increasing brand awareness among potential customers.
- Maintained accurate records of completed services for proper billing and facilitated smooth transactions at the point of sale.
- Maintained a high level of professionalism and expertise in executing complex color treatments, precision cuts, and advanced styling techniques.
- Collaborated with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.
- Conducted staff training sessions on new products and tools to enhance team knowledge and skillset.
- Improved client retention rates through consistent delivery of high-quality services tailored to individual needs.
- Managed inventory effectively by tracking stock levels and placing orders when supplies were low, ensuring continuous availability of essential items for client services.
- Streamlined appointment scheduling process for better time management and increased productivity within the salon.
- Implemented quality control measures to ensure consistency in service delivery across all stylists within the salon setting.
- Initiated and engaged clients in conversations as part of personalized service.
- Coordinated and facilitated new hire training to maintain consistency of salon services.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Increased revenue through effective customer service and inventory management.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed creative techniques to provide clients with latest hairstyles.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Used social media platforms to promote salon and services.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Demonstrated thorough knowledge of all salon products and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Expanded business into new markets, cond
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
Salon Manager
NuYu Hair & Beauty
12.2013 - 03.2014
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimised work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organisation, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Coached and trained employees to optimise performance and achieve demanding business objectives.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Handled employee scheduling and coverage needs during business hours.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Boosted sales of beauty products by creating attractive displays and offering personalised recommendations based on client needs.
- Maximised business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organising inventory, and delegating tasks.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Promoted business through marketing initiatives and use of social media.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Implemented customer feedback system, using insights to improve service and address areas of concern.
- Managed inventory effectively, ensuring availability of popular products while minimising waste.
- Introduced new hair and beauty products, increasing sales with strategic marketing efforts.
- Coordinated with financial advisors to manage salon budget and finances, ensuring profitability and sustainable growth.
- Upgraded salon equipment and technology, improving service efficiency and client experiences.
- Led team of stylists and beauticians, fostering collaborative environment that boosted overall salon performance.
- Analyse market trends to keep salon's offerings competitive and appealing to broad client base.
- Cultivated partnerships with local businesses, expanding salon's network and community presence.
- Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
- Delegated workplace responsibility to appropriate staff.
- Evaluated employee performance through close observation and performance rubrics.
- Initiated workplace improvement programs for increased service efficiency.
State Sales Executive & Educator
Bio Ionic Australia
01.2013 - 09.2013
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyse sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Fostered culture of continuous improvement, encouraging feedback and innovative ideas from sales team.
- Improved product offerings by gathering customer feedback and working closely with product development team.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
- Identified new market opportunities through diligent research and networking.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Built diverse and consistent sales portfolio.
Education
Provide Responsible Service of Alcohol -
Eclipse Vale Pty. Ltd.
First Aid Certificate -
Workplace First Aid Training
Certificate 3 in Hairdressing -
Brisbane School of Hairdressing
01.2005
Certificate 3 in Nursing -
Northern Sydney Institute of TAFE
01.2000
Skills
- Responsible Service of Alcohol
- Customer Service
- Hairdressing Services
- Effective Communicator
- Care of the Aged Clients
- Dementia Care
- Aged Care Team Leader
- Medication Competent
- Induction & Competency Co-ordinator
- Educator
- Link Nurse
- Salon Management
- Administration
- Highly Motivated
- Constructive Team Player
- Supportive Team Player
- Excellent Customer Service Skills
- Adaptability
- Teamwork
- Staff Training and Development
- Sales Experience
Overall Summary And Skills
- Responsible Service of Alcohol
- Earlier experience has centred on providing clients and customers an important level of customer service and hairdressing services
- Effective communicator, able to establish rapport with Management, team members
- Care of the aged clients
- Dementia Care
- Aged Care Team Leader ~ Medication Competent
- Induction & Competency Co-ordinator
- Educator
- Link Nurse
- Salon management and administration work for the daily running of salons vendors.
- Highly motivated constructive and supportive team player with excellent customer service skills
- The ability to adapt within a changing environment.
- Ability to run effectively within a variety of teams.
- The ability to train and develop staff in customer service.
- Sales Experience both warm and cold calling
Salon Owner Summary
As a Salon Owner I was the driving force behind a flourishing business. I was the person who orchestrated every aspect of the company. I handled the overall success of the company, overseeing marketing, financials, hiring, branding, as well as simply managing the salon. Being the head decision maker for every aspect of the salon to ensure the salon made a profit and provided the highest standard of customer service. I adapted the most important skill within a company, the ability to problem solve, I ensured that I was the person that fixed every concern for customers, team members, and equipment. As a salon owner, I understood that there were several diverse levels of responsibilities, some bigger than others, but all are important to ensure the company ran smoothly. These useful skills and experience will ensure that I become an asset within any team I am a part of.
Timeline
Store Manager
Shoes N Soxs
06.2024 - 12.2024
Senior Hairstylist and owner
Naked Truth Hair & Beauty
06.2014 - 07.2019
Salon Manager
NuYu Hair & Beauty
12.2013 - 03.2014
State Sales Executive & Educator
Bio Ionic Australia
01.2013 - 09.2013
Provide Responsible Service of Alcohol -
Eclipse Vale Pty. Ltd.
First Aid Certificate -
Workplace First Aid Training
Certificate 3 in Hairdressing -
Brisbane School of Hairdressing
Certificate 3 in Nursing -
Northern Sydney Institute of TAFE
Similar Profiles
Waquar Ullah KhanWaquar Ullah Khan
Accounts Payable Maneger at Shoes palace trading shoes & Accessories L.L.CAccounts Payable Maneger at Shoes palace trading shoes & Accessories L.L.C
Uday NishadUday Nishad
Warehouse Operations Manager at Diamond Shoes ( Kcorner shoes )Warehouse Operations Manager at Diamond Shoes ( Kcorner shoes )
Parwinder KaurParwinder Kaur
Sales Assistant Team Member at Platypus Shoes AUSales Assistant Team Member at Platypus Shoes AU
Mya GrayMya Gray
Acting Duty Maintenance Manager at QantasActing Duty Maintenance Manager at Qantas
Amali RideAmali Ride
Dental Assistant/ Clinic Co-ordinator at The Blessing Dental Pty LtdDental Assistant/ Clinic Co-ordinator at The Blessing Dental Pty Ltd