Damon Collum

Sydney,NSW

Summary

Detail-oriented Systems Analyst with 5 years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion.

Overview

ISC2 Certified in Cybersecurity

Microsoft Certified Azure

Work History

System Analyst

Participate

Supported 200 end users from executive to frontline staff to engage with systems including mobile rostering applications, Windows 365, Azure AD and CRM (Visicase)
Identified system requirements and provided project management support for CRM systems
Created training and technical documentation, conducted UAT sessions and delivered one on one support to end users
Identified efficiencies via system reviews and successfully deployed new booking and payment website which reduced friction with finance transactions and created efficiencies.

Assistant Manager

Assisting senior management with planning and implementing strategy
Coordinating day-to-day operations
Providing training and supporting documentation
Monitoring and tracking operating costs, budgets and resources
Managed teams delivering over a million dollars in support programs

Support Worker

ING Australia

Providing direct support to clients
Proving 1:1 support and group supports, Corporate Superannuation
Client liaison in ING Corporate Superannuation team providing support to members of some of Australia's largest employers
Strong use of supporting systems to deliver first class customer service and support.

Client Relations Specialist

BridgeClimb Sydney

Front of house specialist overseeing the client relations team, VIP guest check in, corporate and travel bookings
Ensuring first class delivery of the ultimate Sydney experience.

Skills

Customer Support, Information and Communications Technology (ICT), Customer Relationship
Management (CRM), Active Directory, Desktop Support, Programme Delivery, Written
Communication, Administration, Linux, Systems Analysis, Cybersecurity, Project Support,
Teamwork, Ticketing Systems
UAT Support

Technical Documentation
Microsoft Desktop Applications
Train Users
Information Security
Atlassian JIRA

Certification

Linux 101 TCM Security Cybersecurity Pathway Cisco EC Council Cyber Security Scholarship - In Progress EC-Council Certificate 3 Information Technology and Digital Media TAFE NSW Google Project Management Certificate Microsoft Certified: Azure Fundamentals Microsoft Google IT Support Career Essentials in System Administration by Microsoft and LinkedIn Microsoft CompTIA IT Fundamentals (ITF+) Certification CompTIA Cybersecurity for Business IBM Certified in Cybersecurity

Affiliations

Project Management Institute

Timeline

System Analyst - Participate

Assistant Manager -

Support Worker - ING Australia

Client Relations Specialist - BridgeClimb Sydney

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