Damon Gillan
Sunshine Coast,QLD
Summary
Dynamic professional with extensive experience in management and retail operations. Skilled in staff coordination and employee training, committed to driving customer service excellence and operational efficiency. Results-driven supervisor with a strong focus on employee training and safety compliance. Known for optimizing workflows and maintaining accurate inventory records, ensuring sustained operational success.
Overview
25
25
years of professional experience
Work History
Orchard Supervisor
Somercotes Cherry Farm
Ross, TAS
11.2020 - Current
- Oversaw daily operations in orchard management and fruit harvesting.
- Coordinated with staff to ensure optimal crop care and maintenance.
- Collaborated with team members to improve workflow efficiency during peak seasons.
- Trained new employees in proper safety protocols and operating procedures for orchard machinery.
- Evaluated employee performance and provided feedback on areas of improvement.
- Maintained accurate records of harvest yields and other data related to orchards.
Senior Sales/Stock Controller
Total Tools
Auburn, NSW
03.2019 - 10.2020
- Managed inventory levels, ensuring consistent product availability for customers.
- Conducted regular stock audits, maintaining accuracy of inventory records.
- Implemented stock rotation practices to reduce product obsolescence.
- Assisted in training new staff on inventory management procedures.
- Monitored stock discrepancies, investigating causes to minimize future occurrences.
- Coordinated with sales teams to forecast demand and adjust stock accordingly.
Assistant Store Manager/ Master Fit Technician
The Athletes Foot
Broadway and Miranda, NSW
07.2017 - 03.2019
- Managed daily store operations and staff scheduling to ensure smooth workflow.
- Developed training programs for new employees to enhance performance.
- Implemented customer service initiatives that enhanced shopper satisfaction.
- Led team meetings to communicate goals and motivate staff effectively.
- Coordinated with team members to optimize visual merchandising displays for better customer engagement.
- Oversaw daily cash handling procedures and reconciled discrepancies.
Store Manager/Master Fit Technician
The Athletes Foot
Tamworth, NSW
09.2011 - 06.2017
- Managed daily operations to optimize store efficiency and maintain smooth workflow.
- Trained and supervised staff to promote customer service excellence.
- Controlled inventory levels to reduce stock discrepancies and mitigate losses.
- Developed staff schedules to align with peak business demands.
- Conducted performance evaluations to support employee development initiatives.
- Ensured compliance with company policies and industry regulations consistently.
Department 2IC/Customer Service Assistant
Coles
North Tamworth, NSW
09.2008 - 08.2011
- Assisted customers with inquiries and product selections, enhancing their shopping experience.
- Handled cash transactions and processed payments efficiently and accurately.
- Maintained clean and organized store displays, promoting a welcoming environment for customers.
- Collaborated with team members to restock shelves and manage inventory levels.
- Resolved customer complaints promptly, fostering customer satisfaction and loyalty.
- Monitored store environment for safety hazards and reported issues promptly.
Shift Supervisor/Console Operator
M & HJ Webb
Tamworth, NSW
06.2001 - 01.2007
- Supervised daily operations, ensuring team met productivity standards.
- Proactively addressed issues during shifts, minimizing disruptions to operations.
- Trained new staff on safety protocols and operational procedures to enhance compliance.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Completed opening and closing duties to facilitate business operations.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
Diploma of Management -
Tamworth Community College
Tamworth01-2012
Cert 3 Business Administration -
TAFE NSW
Tamworth, NSW01-2010
Cert 2 Business -
TAFE NSW
Tamworth01-2008
MYOB And Bookkeeping -
Tamworth Community College
Tamworth, NSW01-2007
Skills
- Inventory control
- Safety compliance
- Workflow optimization
- Customer service management
- Staff coordination
- Shift scheduling
- Employee training
- Performance reviews
- Time management
- Customer initiatives
Timeline
Orchard Supervisor
Somercotes Cherry Farm
11.2020 - Current
Senior Sales/Stock Controller
Total Tools
03.2019 - 10.2020
Assistant Store Manager/ Master Fit Technician
The Athletes Foot
07.2017 - 03.2019
Store Manager/Master Fit Technician
The Athletes Foot
09.2011 - 06.2017
Department 2IC/Customer Service Assistant
Coles
09.2008 - 08.2011
Shift Supervisor/Console Operator
M & HJ Webb
06.2001 - 01.2007
Diploma of Management -
Tamworth Community College
Cert 3 Business Administration -
TAFE NSW
Cert 2 Business -
TAFE NSW
MYOB And Bookkeeping -
Tamworth Community College