Damon Hurwitz
Summary
Dedicated professional committed to excellence in customer service and sales. Recognised for going the extra mile to enhance skills and expand career opportunities while fostering a collaborative and successful environment. Proven track record in driving performance, complemented by exceptional attention to detail and adaptability in dynamic settings. Passionate about helping others achieve their goals, bringing extensive experience and a proactive approach to every challenge.
Experienced with providing high-quality customer support across various channels. Utilize strong problem-solving skills to address and resolve customer inquiries efficiently and maintaining positive customer relationships.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Tyro Payments
04.2025 - Current
- Further experience in using Salesforce CRM platform
- Skills gained in troubleshooting and problem solving
- Knowledge gained in Banking products
- Monthly winner of Rewards and Recognition in June for outstanding achievements during the month prior
- Upskilled in Complaints Training
- Assist with Technical Support Team when needed
- Assist with new onboarding Agents
- Manage approximately 30 calls a day whilst managing email inbox also
Customer Service Specialist
Life Insurance Direct Pty Ltd
03.2025 - 04.2025
- Experience gained in using Salesforce CRM.
- Skilled in claims processing, policy servicing/retentions and customer enquiries.
- Resolve complex issues while ensuring compliance with industry regulations.
- Deliver exceptional customer experiences and foster relationships.
- Exhibit strong communication and problem solving skills, with a focus on efficiency and quality.
Sales Agent
Neilson Financial Services
11.2024 - 02.2025
- Consistently ranked among the top sales agents for new business development, contributing to team growth and company objectives.
- Utilized consultative sales techniques to identify client needs, overcoming objections and closing sales over the phone.
- Proficiency in MS Suites.
Sales Specialist
Greenstone Financial Services
07.2020 - 10.2024
- Work directly with customers via telephone and deliver prepared sales scripts to assist customers in purchasing a product or service.
- Achieve individual KPIs and contribute to business and team KPIs in a fast-paced call centre environment.
- Appointed POC (2IC) for the whole department consisting of 40 Sales Agents
- Work side by side to assist and coach other colleagues to improve their results with success in their results.
- Presented multiple QA workshops for my department to drive improvement in this area with a 40% improvement in department results.
- Entrusted to be a part of the onboarding process for new agents joining the sales floor.
- Proficiency in MS Suites.
Head Barber (2IC)
Tapered The Barbershop
02.2018 - 03.2020
- Perform a variety of haircuts, shaves, and grooming services, ensuring precision and adherence to style trends.
- Drive sales growth by setting targets and motivating barbers to achieve individual and team goals.
- Cultivate strong relationships with clients, identifying their needs to recommend services and products that enhance their grooming experience.
- Actively promote additional services and retail products during client consultations to increase revenue per visit.
Head Barber/Manager
Real Men’s Hairdressing
04.2017 - 12.2018
- Manage daily barbershop operations, ensuring a seamless workflow and high service delivery standards.
- Oversee inventory control, ensuring the availability of products and tools while managing costs effectively.
- Conduct regular performance evaluations for staff, providing constructive feedback and identifying opportunities for improvement.
Education
Bachelor’s degree - Criminal and Community Justice
Western Sydney University
01.2020
HSC - undefined
Killarney Heights High School
01.2015
Skills
- Sales team management
- Client engagement strategies
- Effective communication
- Goal oriented
- Proficient in conflict management
- Client support
- Problem-solving
- Data entry
- Complaint handling
- CRM software
Timeline
Customer Support Specialist
Tyro Payments
04.2025 - Current
Customer Service Specialist
Life Insurance Direct Pty Ltd
03.2025 - 04.2025
Sales Agent
Neilson Financial Services
11.2024 - 02.2025
Sales Specialist
Greenstone Financial Services
07.2020 - 10.2024
Head Barber (2IC)
Tapered The Barbershop
02.2018 - 03.2020
Head Barber/Manager
Real Men’s Hairdressing
04.2017 - 12.2018
HSC - undefined
Killarney Heights High School
Bachelor’s degree - Criminal and Community Justice
Western Sydney University
Awards
Tyro Payments: Monthly winner for Rewards and Recognition (June 2025), Greenstone Financial Services: Direct Pet MVP (2022 & 2024), Quarterly Business award Nominations for results, Taper the Barbershop: Finalist in Blacktown Local Business Awards 2018, Winner of Blacktown Local Business Awards 2019, Finalist in Blacktown Local Business Awards 2020