Damon Luck
Pearl Beach
Summary
Adept at multitasking and customer service, I excelled in many roles at Bayview Hotel Woy Woy and other establishments, enhancing operational efficiency and client satisfaction. My expertise spans cellar management and fostering team collaboration, significantly contributing to workplace achievements without relying on routine tasks.
Overview
5
5
years of professional experience
Work History
Bartender
Bayview Hotel Woy Woy
12.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Regularly performed cellarman role: stock control, delivery unpacking and general maintenance
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Houseman
Moose Hotel and Suites Banff
08.2020 - 04.2021
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
Indoor/outdoor Operations
Vista Ridge All Seasons Park
10.2019 - 02.2020
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
Education
Diploma in Arts - Arts
Western Sydney University
Sydney, NSW01-2014
High School Diploma -
Oakhill College
Sydney, NSW01-2013
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Pallet jack operation
- Cellar management
- Lifting techniques
- Order fulfillment
Timeline
Bartender
Bayview Hotel Woy Woy
12.2021 - Current
Houseman
Moose Hotel and Suites Banff
08.2020 - 04.2021
Indoor/outdoor Operations
Vista Ridge All Seasons Park
10.2019 - 02.2020
Diploma in Arts - Arts
Western Sydney University
High School Diploma -
Oakhill College
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