Damon McKenzie
Bellmere,QLD
Summary
Results-driven professional with extensive experience in claims consultation and sales. Proven expertise in communication and team collaboration, enhancing client satisfaction and optimizing claims resolution processes. Strong adaptability in dynamic environments, contributing to overall operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Claims Consultant
Auto & General
Northlakes , QLD
08.2024 - Current
- Reviewed insurance claims for accuracy and compliance with company policies.
- Coordinated with internal teams to compile documentation, enhancing accuracy of claims evaluation.
- Collaborated with adjusters to facilitate timely claim resolution and customer satisfaction.
- Negotiated settlements with claimants, ensuring fair resolutions while representing the insurance company's interests.
- Identified potential fraudulent activity, safeguarding insurer's interests and minimizing risk exposure.
- Assisted clients in understanding their coverage options and claim processes.
- Educated clients on policy terms to enhance their understanding of services offered.
- Reviewed documents such as police reports, bills, invoices, photographs. related to claim processing.
- Contacted banks to acquire credit information.
Sales Expert
Mitre Ten
Kiamba, QLD
11.2023 - 08.2024
- Guided customers in product selection and inquiries, improving overall satisfaction.
- Provided expert advice on power tools, helping customers make informed selections.
- Processed transactions efficiently at point of sale, ensuring smooth operations.
- Managed inventory of paint supplies and equipment, supporting daily operations.
- Mixed paint colors according to specifications for diverse projects.
- Conducted regular audits to verify inventory accuracy and compliance standards.
Education
High School Diploma -
Nambour Christian College
Woombye10-2023
Skills
- Claims analysis
- Product knowledge
- Consultative selling
- Problem solving
- Conflict resolution
- Team collaboration
- Adaptability
- Communication skills
- Professionalism
Certification
- Hospitality Certification 2
Timeline
Claims Consultant
Auto & General
08.2024 - Current
Sales Expert
Mitre Ten
11.2023 - 08.2024
High School Diploma -
Nambour Christian College