Damon Rowles
Piara Waters,WA
Summary
A Senior Security and Operational Manager with 20+ years experience in the Corrections Industy who thrives in highly pressurised and challenging working environment. Proven leadership skills involving managing, developing and motivating teams to improve and achieve their objectives along with a strong analytical and investigations background. A pro-active approach to work, results driven who constantly seeks to enhance individuals, teams and the overall organisation. An individual that possesses excellent interpersonal, communication and problem solving skills in all aspects of management.
Overview
15
15
years of professional experience
Work History
Patient Transport Manager
Wilson Medic One
03.2023 - Current
- I am responsible for managing a team of medical professionals and ambulances, ensuring compliance with the Non-Emergency Patient Transfers (NEPT) and Mental Health contracts on behalf of the Department of Health
- My main goal is to improve delivery performance and ensure business growth
- During my tenure, I have been able to demonstrate a 50% increase in overall transfers while reducing labour costs
- Overall Responsibility for the current fleet of Ambulances
- People management for 80+ staff
- Implemented an offshore dispatching team from Manila
- Implemented the Optix drive cam system
- Restructured the current metro-based dispatching team
- Increased the vehicle volumes being utilised daily
- Built a bespoke reporting system using PowerBi & live data
Fleet & Escort Group Manager
Ventia CS&CS
01.2022 - 03.2023
- During my tenure as the Fleet & Escort Group Manager under the CS&CS contract, I was faced with the challenge of revitalizing the group's performance
- I was able to successfully change the work culture within six months, resulting in a significant reduction in staff absenteeism
- Additionally, I implemented an effective fatigue management plan that improved work-life balance for staff and resulted in cost savings due to reduced overtime expenditure
- I also managed the Secure fleet used in the CS&CS contract, ensuring that it met the Department of Transport's requirements and the more stringent Department of Justice's standards for managing secure vehicles
- Overall Responsibility for the current CS&CS Secure Fleet
- Introduction of a Fatigue Management System utilised within other contracts managed by Ventia
- Reduction in staff absenteeism
- I reduced the overtime and associated costs incurred within the Escort Group
- Reinvigorated the Escort Group staff roster
- I created a new team of first-line managers
- Ensure staff compliance with security matters using routine audits and inspections
- Responsible for contractual compliance, liaising with all stakeholders within my area of the Justice System
- Design and project manage a new bespoke secure fleet
- Designed and built a Microsoft Power Apps solution for fleet maintenance
- Providing an in-depth monthly, Bi-Annual, & Annual report to the customer, covering all aspects of maintenance to the fleet in line with the D.O.J Minimum Standards for Secure Escort Vehicles
- Adept in MS Excel, Word, Outlook, Power Apps, SharePoint Lists, Power Automation & PowerBi
Regional Court Group Manager
Ventia CS&CS
01.2020 - 01.2022
- Due to the risks associated with the business surrounding all the court locations based in the regional areas of Western Australia, listed under the Court Security & Custodial Services contract, I was requested to take responsibility for these locations and Court Service Managers
- Responsible for all aspects of the team's development to ensure compliance with the contract requirements
- Introduce budgetary requirements to ensure the teams knew their financial needs per site
- Reduced the number of seconded staff sent to sites to bolster staffing requirements
- I reduced the overtime and associated costs incurred per site
- Introduce staggered start times to manage site performance better
- Ensure staff compliance with security matters using routine audits and inspections
- Responsible for contractual compliance, liaising with all stakeholders within my area of the Justice System
Projects & Investigations Manager
Broadspectrum CS&CS
01.2019 - 01.2020
- I was tasked with managing all high-level projects within the Court Security & Custodial Services contract, along with investigations of a severe nature that could potentially significantly impact the business
- Reporting directly to the contract director ensured that any contractual improvements after the investigations were implemented promptly
- Additionally, within the scope of projects, I was tasked to review and replace the current secure vehicle fleet across the contract, implement a time and attendance system and implement a tablet solution for data capture
- Provide leadership and direction to all staff and product suppliers under my supervision, including internal and external stakeholders
- Identify innovation that is sustainable for the future that not only delivers a better service but also brings added value to the business
- Ensuring the projects are tightly managed to ensure they remain on track
- Working with Stakeholders when conducting investigations of a high level to ensure all available evidence is gathered and scrutinised
- Ensuring detailed, accurate and factual Investigation reports are compiled and submitted within the reporting requirements
Vehicle Depot Manager
Broadspectrum CS&CS
03.2017 - 01.2020
- Responsible for the Vehicles, Escorting group and Hospital sit teams within the CS&CS contract, reporting to the Deputy Director of Logistics
- Ensuring those teams, along with the relevant supervisors, provided a service to the customer within the contract to a high standard
- Forging links with local stakeholders and suppliers to manage the contract best
- Ensuring day-to-day management oversight of the staffing teams, supplying additional resources where required
- Building robust processes in the daily operating environment requires a lean approach
- Complete customer and internal investigations
- I have provided leadership and direction to all staff under my supervision
- Hear grievances and disciplinary hearings within my area of responsibility
- Providing an in-depth monthly report to the customer, covering all aspects of maintenance to the fleet in line with the minimum standards
- Hours management strategies to ensure cost savings are addressed and implemented accordingly
- Ensure staff compliance with security matters using routine audits and inspections
- Responsible for Health and Safety on the site, identifying hazards through risk assessments, and reporting any accidents in the workplace
Security & SME Consultant
IPL
11.2016 - 03.2017
- Primarily assisted as a UK liaison and SME for building a Data Capture Management tool (ePEMS) before flying over to Perth to develop the initial manuals and roll out training to the Super Users
- Responsible for setting up the vehicle base before going live to ensure it was operational on the first day
- Train a staff team, ensuring they understand Epems well and the minimal skills to deliver it across the contract
- Ensure the bid plans were rolled out into go live
Security & Investigations Manager
SERCO GROUP
06.2013 - 04.2016
- Deputy Head of Professional Standards for the contract and the single point of contact for the London Prisons Anti Corruption team
- Tasked with the strategic responsibility for ensuring dynamic and physical security measures are met on behalf of the Ministry of Justice within the PECS contract
- Ensuring all locations within the contract adhere to contractual, corporate and regulatory requirements
- Responsible for managing the operational security within the PECS contract
- Ensuring adherence to all Serco, legislative and NOMS standards across the business
- Maintaining the annual Security Audit Program, reviewing all company policies relating to Security
- Responsible for certifying that they fall in line with contractual and corporate requirements
- Producing monthly Security Reports and conducting trend analysis to identify weaknesses
- Successfully developed a range of investigation documents, including reshaping Death in Custody (DIC) investigations
- Single point of contact for all DIC matters, liaising with external stakeholders when managing risks surrounding the Coroner's court
- Transformed the investigations and complaints procedure, reducing the overall figures dramatically
- Responsible for all customer PSO 1300 investigations
- Created a bespoke training package for contract-wide investigations, transforming the quality and speed of completion
- Led c.50 high-profile investigations across the Greater London and the East of England PECS contracts
- Conducted Corporate Investigations for Serco Home Affairs, reporting to the Head of Investigations for Serco UK & Europe
- Overhauled the vetting procedure and enhanced the process to adhere to the contractual requirements of the business
- Launched the Security awareness training along with the Security Operating Procedure to ensure the contract was compliant within the code of connectivity
- Successfully maintained the contract accreditation for ISO27001
Vehicle Operations Manager
SERCO GROUP
01.2013 - 06.2013
- Operational role, leading a team of 130
- Responsible for delivering the resource and transport solution to the Ministry of Justice in the North London area
- Commercially accountable for a budget of c
- £7 million
- Responsible for contractual compliance, liaising with all stakeholders within the PECS business and providing leadership and direction to all staff under my supervision
- Ensuring the security and welfare of all prisoners
- Comprehensive physical and procedural security risk assessments, ensuring staff compliance utilising routine audits and inspections
- Manage all staff-related issues, including grievances and disciplinary matters
- Investigate and respond to all formal complaints from stakeholders and prisoners within my area of responsibility
- Responsible for Health and Safety matters in my area
- Providing weekly and monthly reports to the Executive and Senior Management teams
- Covering issues such as budgets, staff hours, sickness and operational performance
- Undertook high-profile investigations for the Serco-Wincanton general manager
Transformation Manager
SERCO GROUP
06.2012 - 01.2013
- I was tasked with improving performance and reducing costs within the escort multi-disciplinary team within Greater London and the East of England, ensuring logistical and operational success through collaboration with partner agencies in the criminal justice sector
- Enhanced the morning discharge process at high-impact sites across the contract, successfully reducing wasted resources
- Educated the escort operational team to develop practices surrounding the management of staff hours
- This was delivered via numerous presentations and workshops throughout the contract
- Challenged operational perceptions embedded within the escort function
- Accepted working practices were reviewed, and a change program was integrated into the escort solution
- Collaborated with Wincanton on schedule adherence issues via a working group of external stakeholders
- Undertook high-profile investigations for the Serco-Wincanton general manager
Base Manager Telford
GeoAmey
09.2011 - 06.2012
- Responsible for the delivery of the PECS contract from the Telford vehicle base
- Delivering high-quality service to all stakeholders, primarily NOMS, HM Court Services, Police Authorities & HM Prison Service
- Ensuring the Security and welfare of all prisoners through comprehensive physical and procedural security risk assessments
- Ensure staff compliance with security matters using routine audits and inspections
- Responsible for contractual compliance, liaising with all stakeholders within my area of the Criminal Justice System
- I have provided leadership and direction to all staff under my supervision
- Hear grievances and disciplinary hearings within my area of responsibility
- Complete customer and internal investigations
- Providing weekly and monthly reports to the senior management team
- Covering budgets, staff hours, sickness and operational performance
Mobilisation PECS West Midlands
RELIANCE / GeoAmey
08.2011 - 09.2011
- Mobilisation manager for the generation three PECS contract located in Telford and Smethwick
- Managed a team to mobilise two PECS sites in the West Midlands, ensuring 150 staff members successfully transitioned for 'go live' successfully
- Identify local security requirements per base and ensure they were in place for contract start-up
- Ensure the new fleet of 60 vehicles and all the supporting systems are operationally ready in preparation for day one
- Liaise with all supporting services, such as ICT, document management and facilities management, that were in place before the commencement of the contract
ICT Mobilisation Lead
RELIANCE
01.2011 - 08.2011
- Implemented a new telephony system for the control room and a data capture system for the immigration contract
- Developed and delivered the implementation plan of the telephony and supporting operating systems for the head off of the UKBA contract
- Played a significant role in leading the user acceptance testing of the data capture solution with the UKBA authority
- Assisted in delivering the change/transition program within the business unit to ensure successful handover onto business as usual
Vehicle Escort Manager
RELIANCE
01.2010 - 01.2011
- Responsible for the delivery of the PECS contract in the West Midlands
- Ensuring the Security and welfare of all prisoners within the area's care
- Health and Safety in my area of responsibility
- Received an award for the most consistent management of hours within the contract
- I have reviewed, tested and implemented the revised data capture solution, which was then transitioned into the remainder of the contract
- Led the implementation of an upgraded barcode device as a data capture tool with the supporting software before rolling out contract-wide, including training for the respective teams
Education
Skills
- Professionalism
- Operations management
- Interpersonal skills
- Critical thinking
- Effective communication
- Attention to detail
- Time management
- Problem-solving
- Continuous improvement
- Government regulatory requirements
- Interviewing witnesses
- Risk assessment
Timeline
Patient Transport Manager
Wilson Medic One
03.2023 - Current
Fleet & Escort Group Manager
Ventia CS&CS
01.2022 - 03.2023
Regional Court Group Manager
Ventia CS&CS
01.2020 - 01.2022
Projects & Investigations Manager
Broadspectrum CS&CS
01.2019 - 01.2020
Vehicle Depot Manager
Broadspectrum CS&CS
03.2017 - 01.2020
Security & SME Consultant
IPL
11.2016 - 03.2017
Security & Investigations Manager
SERCO GROUP
06.2013 - 04.2016
Vehicle Operations Manager
SERCO GROUP
01.2013 - 06.2013
Transformation Manager
SERCO GROUP
06.2012 - 01.2013
Base Manager Telford
GeoAmey
09.2011 - 06.2012
Mobilisation PECS West Midlands
RELIANCE / GeoAmey
08.2011 - 09.2011
ICT Mobilisation Lead
RELIANCE
01.2011 - 08.2011
Vehicle Escort Manager
RELIANCE
01.2010 - 01.2011
Similar Profiles
Alban RidingsAlban Ridings
Diploma Student Work Placement at Wilson Medic OneDiploma Student Work Placement at Wilson Medic One
LOTTIE TUITUPOULOTTIE TUITUPOU
Dispatch Team Leader at Wilson Group/Wilson Medic OneDispatch Team Leader at Wilson Group/Wilson Medic One
Manifel Mulan UyManifel Mulan Uy
Ambulance Dispatcher at Microsourcing (Wilson Medic One Perth, Australia)Ambulance Dispatcher at Microsourcing (Wilson Medic One Perth, Australia)