- Hiking
- Team Sports
- Reading
- Fundraising Events
- I participate in a variety of outdoor recreational activities
- Enjoy hobbies that combine physical activity with outdoor exploration
Damyn Santi-Hunt
Sydney,NSW
Summary
Customer focused retail leader with extensive experience in store operations, team leadership, and high volume customer service environments. Proven ability to lead teams, manage inventory at scale, and deliver exceptional service outcomes while meeting commercial objectives. Brings a strong background in people development, complaint resolution, and operational efficiency gained through assistant store management, project coordination, and frontline customer engagement roles. Recognised for clear communication, calm decision making under pressure, and the ability to build positive store cultures that drive performance, loyalty, and results. Passionate about delivering consistent standards, supporting team success, and contributing to a fast paced, values driven retail environment such as Aldi.
Overview
12
12
years of professional experience
Work History
Supporter Experience Executive/Project Assisstant
UNICEF Ausralia
Pyrmont, NSW
08.2024 - Current
- Delivered exceptional customer service, demonstrated by a consistent donor satisfaction response of 4.8/5 for my service.
- lead the largest UNICEF Australia project - UNICEF wrapped - by delivering 12,000 personalised video's to UNICEF donors.
- Demonstrated exceptional verbal and written communication skills by updating UNICEF knowledge articles and phone scripts which are relied upon extensively through the organisation.
- Coordinated project timelines, ensuring alignment with organizational goals and stakeholder expectations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions to improve service quality and efficiency.
- Assisted in the preparation of project documentation and reports for internal and external stakeholders.
- Managed scheduling for meetings, workshops, and events to facilitate effective communication among team members.
- Conducted research to support project initiatives, gathering relevant data and insights for informed decision-making.
Assistant Store Manager
Total Tools Alexandria (Flagship Store)
Alexandria 2015
01.2023 - 08.2024
- Held shared responsibility for the Total Tool's G4 group's flagship store.
- Multitasked on a daily basis by answering phone calls, completing online orders and servicing in-store customers.
- Increased store visibility and the Total Tools brand by hosting Insider Nights, resulting in the a G4 group Total Tools expansion store in Mona Vale.
- Coordinated inventory management of more than 10,000 individual items in stock, ensuring accurate stock levels and timely replenishment of merchandise of a 3200 square metre store.
- Trained and mentored new staff on sales techniques and customer service best practices.
- Implemented visual merchandising strategies to elevate product presentation and drive sales.
- Analyzed sales data to identify trends, informing strategic decisions for promotional campaigns.
- Collaborated with management to create a positive store culture focused on teamwork and performance excellence.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analysing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organisation.
Trade Qualified Landscaper
Bates Landscape/Better View Landscapes
Sydney, NSW
01.2017 - 01.2023
- Worked on a variety of high profile government and residential projects, including NSW public schools, NSW council bus stops, and multi million dollar properties.
- Lead a team to upgrade high-end private schools garden's and pavements.
- Demonstrated and developed leadership skills by becoming a tradesperson and teaching apprentices or general labourers.
- Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.
- Developed landscape designs based on client preferences and environmental considerations.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
- Performed equipment maintenance and repairs to keep tools functional for projects.
Sales Assisstant
Wentworth Falls Pots
Wentworth, NSW
04.2014 - 01.2017
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed sales transactions efficiently, ensuring accuracy and speed at register.
- Maintained organized inventory displays, promoting product visibility and accessibility.
- Collaborated with team members to achieve daily sales targets consistently.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Education
Bachelor of Arts - International Relations (with Distinction)
University of New South Wales
Sydney, New South Wales, NSW10-2024
Cert 3 in Landscape Construction - Landscape Construction
TAFE NSW
Richmond, NSW10-2020
Skills
- Task delegation
- Customer service
- Customer Service-oriented
- Strong problem solver
- Professional and mature
- Excel spreadsheets
- Staff management
- Honest and dependable
- Teamwork
- Attention to detail
Interests
Timeline
Supporter Experience Executive/Project Assisstant
UNICEF Ausralia
08.2024 - Current
Assistant Store Manager
Total Tools Alexandria (Flagship Store)
01.2023 - 08.2024
Trade Qualified Landscaper
Bates Landscape/Better View Landscapes
01.2017 - 01.2023
Sales Assisstant
Wentworth Falls Pots
04.2014 - 01.2017
Bachelor of Arts - International Relations (with Distinction)
University of New South Wales
Cert 3 in Landscape Construction - Landscape Construction
TAFE NSW