Dan Andrews
Bonbeach,VIC
Summary
Dynamic leader with a proven track record at Belgravia Leisure, adept in project management and team leadership. Excelled in driving operational efficiency and staff development, achieving significant improvements in performance and customer satisfaction. Skilled in strategic planning and conflict resolution, consistently exceeding targets through innovative strategies and effective communication.
Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over [Number] years of management performance.
Overview
25
25
years of professional experience
Work History
Mornington Peninsula Area Manager
Belgravia Leisure
05.2023 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed and implemented strategies to improve customer service and increase sales.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Management Trainee
Coles Myer
03.2000 - 09.2023
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Handled day-to-day customer or client questions via telephone or email.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Optimized supply chain logistics to minimize delays and reduce costs, maintaining competitive advantage.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Centre Manager - Yawa Aquatic Centre
Belgravia Leisure
06.2020 - 05.2023
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Monitored financial performance indicators regularly to make informed decisions regarding budgeting adjustments or investments in new resources as needed.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Centre Manager - Macleod Recreation Centre
YMCA Victoria
11.2018 - 06.2020
- Championed a culture of inclusivity that encouraged member participation, regardless of age or ability level.
- Improved employee engagement with regular team-building events, open communication channels, and performance-based incentives.
- Increased member retention by developing and implementing innovative fitness programs tailored to regional demographics.
- Reduced operational costs through efficient inventory management, facility maintenance scheduling, and vendor negotiations.
- Oversaw recruitment, hiring, and onboarding processes for all fitness staff within the region.
- Collaborated closely with sales teams on promotional campaigns designed to increase membership enrollment numbers.
- Tracked industry trends to identify potential growth areas and remained competitive within the marketplace.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
Centre Manager - Aquarena
YMCA Manningham
09.2017 - 10.2018
- Fostered a welcoming atmosphere that encouraged diverse community participation in aquatic programs.
- Maintained accurate records of pool maintenance activities, chemical levels, incident reports, attendance figures, among others.
- Optimized resource allocation by regularly monitoring budget expenditures and adjusting as necessary to control costs without sacrificing service quality.
- Assisted in the planning and execution of facility renovations or upgrades to improve overall functionality and appeal.
- Streamlined aquatic facility operations by developing efficient schedules for lifeguards and maintenance personnel.
- Promoted a clean and hygienic environment with thorough daily inspections of the pool area, equipment, and facilities.
- Developed strong relationships with local schools to promote aquatic programs for students of all ages.
- Conducted periodic risk assessments to proactively identify potential hazards and implement appropriate mitigation measures.
- Enhanced swimmer safety by implementing and enforcing strict pool rules and regulations.
- Strengthened partnerships with external organizations such as swim clubs and water safety advocacy groups.
- Improved staff performance through regular training sessions on rescue techniques, CPR, and first aid procedures.
Assistant Centre Manager - PARC
Peninsula Leisure
05.2014 - 09.2017
- Collaborated with marketing teams to create promotional materials for events and special offers within the fitness center.
- Conducted regular performance evaluations for personal trainers, identifying areas for professional growth and improvement.
- Contributed ideas during strategic planning meetings aimed at driving continued growth within the business.
- Maintained a safe and clean exercise environment through regular equipment inspections and staff training sessions.
- Assisted in managing a team of personal trainers, ensuring high-quality service delivery to clients.
- Ensured compliance with all health and safety regulations, maintaining a secure environment for both staff and clientele.
- Led successful initiatives focused on increasing member retention rates through improved programming and facility enhancements.
- Organized monthly staff meetings to discuss updates, address concerns, and share best practices among team members.
- Developed new group fitness classes based on member feedback, leading to increased class attendance rates.
- Oversaw maintenance requests for the gym facility, coordinating repairs as needed to minimize downtime of equipment use.
- Monitored industry trends to identify opportunities for expanding services or introducing innovative techniques into existing programs.
- Provided ongoing coaching to personal trainers in order to improve their skills as fitness professionals consistently over time.
- Enhanced client satisfaction by conducting thorough fitness assessments and creating personalized workout plans.
Health and Fitness Manager
Virgin Active
07.2011 - 07.2014
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Conducted regular performance evaluations for staff, providing constructive feedback and opportunities for professional growth.
- Coordinated community events, positioning gym as health and wellness hub within local area.
- Oversaw gym renovations, selecting equipment and design elements to create inviting and functional space.
- Led team meetings to align on goals and strategies, boosting morale and fostering sense of unity among staff.
- Analyzed member usage data to inform strategic decisions, tailoring offerings to peak usage times and preferences.
- Boosted staff performance with regular reviews and targeted development plans, aligning with overall business goals.
Personal Training Manager
Virgin Active
07.2009 - 07.2011
- Evaluated trainer performance regularly through observation sessions and client feedback surveys to ensure continuous improvement in service quality.
- Increased gym membership retention through consistent follow-ups, progress tracking, and adjusting workout plans accordingly.
- Assisted clients in setting realistic fitness goals and providing guidance on achieving those targets through consistent dedication to their personalized exercise plans.
- Organized educational seminars on various health-related topics for both staff members and clientele, fostering a well-informed community within the gym setting.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Helped clients set and achieve health and wellness goals.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
Health Club Teamleader
Monash Aquatic Centre
09.2004 - 06.2009
- Optimized space utilization within the facility to accommodate diverse workout preferences and class schedules.
- Collaborated with local businesses to establish partnerships that increased brand visibility and community involvement.
- Coordinated special events, such as charity fundraisers or wellness workshops, to engage members and promote health awareness.
- Boosted client engagement with innovative group fitness classes and cutting-edge equipment offerings.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Assessed member feedback regularly through surveys or meetings ensuring continuous improvement in service quality standards.
- Managed daily operations for smooth functioning, including staff scheduling, facility maintenance, and budget management.
Personal Trainer
Fitness First
08.2003 - 09.2004
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.
- Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.
Education
Diploma of Leadership And Management - Leadership And Management
Chisholm Institute
Melbourne, VIC12-2016
Lifeguard Qualification - Lifeguard
Life Saving Victoria
Port Melbourne, VIC09-2014
Certificate III And Certificate IV in Fitness - Personal Training
High Energy Network
Malvern11-2003
Skills
- Team leadership
- Project management
- Process improvement
- Budget management
- Conflict resolution
- Staff development
- Operational efficiency
- Strategic planning
- Risk management
- Communication skills
- Financial reporting
- Problem solving
- Performance evaluation
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Timeline
Mornington Peninsula Area Manager
Belgravia Leisure
05.2023 - Current
Centre Manager - Yawa Aquatic Centre
Belgravia Leisure
06.2020 - 05.2023
Centre Manager - Macleod Recreation Centre
YMCA Victoria
11.2018 - 06.2020
Centre Manager - Aquarena
YMCA Manningham
09.2017 - 10.2018
Assistant Centre Manager - PARC
Peninsula Leisure
05.2014 - 09.2017
Health and Fitness Manager
Virgin Active
07.2011 - 07.2014
Personal Training Manager
Virgin Active
07.2009 - 07.2011
Health Club Teamleader
Monash Aquatic Centre
09.2004 - 06.2009
Personal Trainer
Fitness First
08.2003 - 09.2004
Management Trainee
Coles Myer
03.2000 - 09.2023
Diploma of Leadership And Management - Leadership And Management
Chisholm Institute
Lifeguard Qualification - Lifeguard
Life Saving Victoria
Certificate III And Certificate IV in Fitness - Personal Training
High Energy Network
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