Dan Bjarne

Providing IT consulting services for small to medium sized businesses.

• Liaising with business stakeholders to establish priorities and areas of improvement which best align with their business goals and objectives.
• Conducting audits and recommending improvements/optimisations primarily around networking and server infrastructure.
• Aligning with key stakeholders to minimise the impact of implementing the proposed solutions on day to day operations.
• Migrating business between productivity suites, primarily G-Suite to Office 365 including end-user onboarding and training.

Designed, planned and built a 250m2, 2 storey house.

• Designing the layout and drawing the 3D technical, construction plans in Sketchup.
• Researching and studying the Australian Building Code to ensure all design parameters were compliant.
• Completing all requirement to obtain my owner builder license.
• Submitting DA with council and liaising directly with their development team to have plans approved.
• Estimating, negotiating and ordering all materials with suppliers.
• Project managing budget, trades and materials to ensure project was completed on time and to budget.
• Teaching myself new skills through observation, research and trial and error to complete over 50% of the physical work myself.
• Successfully completed 95% of the project within budget and only 4% over schedule.

• Reporting directly to the director/owners, successfully managed an IT budget exceeding $1 million annually, aligning with the strategic objectives of the business.
• Led both the IT Support and DevOps team, fostering a collaborative and efficient work environment for my team of 8 direct reports responsible for supporting 400 users.
• Implemented the company's first IT Helpdesk platform (Sysaid) based on ITIL principles to significantly improve IT issue resolution time and provide management with insightful analytics into SLA metrics.
• Project managed the feasibility, testing, configuration and training of the business' first customer service ticketing system (Freshdesk) across the entire business to measure and improve resolution time and team performance analytics for middle management and executive team.
• Implemented the businesses first documentation management platform (Confluence) and development issue and project tracking platform (Jira)
• Championed the implementation and configuration of the business' first HRM platform, including training for over 400 users.
• Responsible for co-location hosting of over 20 servers and storage devices critical to the company's profitability.
• Successfully led the migration of physical server infrastructure to Azure Cloud which included migrating over 150TB of storage.
• Managed a fleet of over 60 mobile devices which included the implementation of an MDM solution.
• Negotiated with suppliers and implemented MPLS data links between offices, including SD-WAN, QoS and other networking technologies.

Providing IT consulting services to residential and business clients.

• Building customised and supplying computer systems.
• Installation and setup of Windows SBS servers and associated networks.
• Provisioning of Internet services.
• Removal of malware/viruses.

• Provided phone based Tier 2 support to Telstra broadband and dial up customers.
• Completed leadership training.
• Included working night shifts.