Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Dan Bray

Clarkson,WA

Summary

Dynamic professional with extensive experience at Coles, excelling in employee training and inventory control. Proven ability to enhance team performance and resolve conflicts effectively. Skilled in task delegation and customer service, consistently delivering exceptional results while fostering a positive work environment. Committed to achieving organizational goals through strategic decision-making.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Online Duty Manager

Coles
Alkimos, Western Australia
09.2024 - Current
  • Trained new employees on company policies and procedures.
  • Supervised daily operations and team performance.
  • Managed staff rostering and ensured adequate coverage.
  • Responded promptly to any unexpected situations that arose during shifts.
  • Conducted inventory checks and maintained stock levels.
  • Monitored sales performance and provided feedback to staff.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Created positive work environment for employees and delivered exceptional customer service.
  • Handled employee problems in absence of general manager.
  • Delegated tasks appropriately amongst team members according to individual skillsets.
  • Ensured adherence to health and safety regulations throughout the premises.
  • Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
  • Investigated customer complaints in a timely manner, resolving issues efficiently.
  • Assisted with recruitment processes when necessary, interviewing potential candidates.
  • Liaised with other departments to ensure seamless operations across the organization.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.

Customer Service Agent

Coles
Alkimos, Western Australia
03.2015 - 09.2024
  • Communicated with dispatch to confirm delivery schedules.
  • Maintained accurate records of deliveries
  • Loaded and unloaded customer orders with care and precision.
  • Provided excellent customer service during deliveries.
  • Adapted to changing traffic conditions while driving safely.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Transported and safely delivered items to prevent damage or loss.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Handled merchandise in accordance with product handling standards.
  • Assisted warehouse personnel in packing orders when necessary.
  • Assisted customers with inquiries and product information.
  • Collaborated with team members to improve service delivery.
  • Supported training of new staff on customer service protocols.
  • Attended training sessions regularly to stay current on new products or services.

Purchasing Officer

Sanmar
Belmont, Western Australia
02.2002 - 09.2014
  • Reviewed and processed purchase orders to maintain inventory levels.
  • Monitored inventory turnover rates to reduce excess stock issues.
  • Resolved any issues related to purchased items such as incorrect quantities or late deliveries.
  • Negotiated with vendors to obtain competitive prices while maintaining high standards of quality and service.
  • Ensured timely delivery of products by establishing strong communication with vendors.
  • Collaborated with internal stakeholders including finance departments, production teams, and warehouse staff regarding purchasing needs and requirements.
  • Performed regular audits of inventories in order to ensure accuracy of records.

Education

Bachelor of Arts -

Curtin University
Perth, WA
12-2014

High School Diploma -

Craigie Senior High School
Craigie, WA
11-1997

Coles

Skills

  • Employee training and staff management
  • Inventory control
  • Customer service and support
  • Conflict resolution
  • Team collaboration
  • Problem solving
  • Time management
  • Task delegation
  • Team supervision
  • Staff scheduling
  • New employee onboarding
  • Team building
  • Goal orientation
  • Decision making

Accomplishments

  • 10 years Bronze Service for Coles

Certification

  • Leadership and Management Skills Course

Timeline

Online Duty Manager

Coles
09.2024 - Current

Customer Service Agent

Coles
03.2015 - 09.2024

Purchasing Officer

Sanmar
02.2002 - 09.2014

Bachelor of Arts -

Curtin University

High School Diploma -

Craigie Senior High School

Coles

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Dan Bray