Dan Hince
Labrador
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Assistant Hotel Manager
The Star Gold Coast
02.2023 - Current
- Streamlined front desk operations for improved efficiency and enhanced guest experiences.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Supervised team of over 20 front desk agents and helped to resolve issues arising during shifts.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
Hotel Duty Manager
Doubletree By Hilton
04.2021 - 12.2022
Receptionist
Boulcott Suits
05.2019 - 01.2020
F&B Attendant
Pullmans Bunker Bay Resort
10.2018 - 02.2019
F&B Attendant
Mantra Lorne
11.2017 - 04.2018
Lawn Mower
Berrington Lawn Services Feilding
11.2016 - 04.2017
Education
Diploma - Hotel And Tourism Management
Pihms Hotel And Tourism Management School
New Plymouth01.2020
Skills
- Telephone Etiquette
- Staff Supervision
- Inventory Management
- Guest experiences
- Front Desk Management
- Tourism industry knowledge
- Facility Maintenance
- Employee Development
- Computer Skills
- Task Delegation
- Shift Scheduling
- Performance Evaluations
- Health and safety compliance
- Staff Training
- Outstanding communication skills
- Property Management Systems
- Regulatory Compliance
- Decision-Making
- Hotel operations
- Relationship Building
- Account Administration
- Guest Relations Management
Timeline
Assistant Hotel Manager
The Star Gold Coast
02.2023 - Current
Hotel Duty Manager
Doubletree By Hilton
04.2021 - 12.2022
Receptionist
Boulcott Suits
05.2019 - 01.2020
F&B Attendant
Pullmans Bunker Bay Resort
10.2018 - 02.2019
F&B Attendant
Mantra Lorne
11.2017 - 04.2018
Lawn Mower
Berrington Lawn Services Feilding
11.2016 - 04.2017
Diploma - Hotel And Tourism Management
Pihms Hotel And Tourism Management School
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