Dan Hynd

As a Mortgage Broker, I specialize in Investment & Property Finance, Self-Managed Superannuation Fund (SMSF) lending, and Portfolio Management. My responsibilities encompass a wide array of tasks aimed at facilitating smooth and efficient mortgage transactions while ensuring exceptional client satisfaction.

• Financial Analysis: Proficient in analyzing financial data and documents to assess creditworthiness and recommend suitable loan products.
• Communication: Strong interpersonal skills with the ability to communicate complex financial concepts clearly and effectively to clients.
• Problem-Solving: Resourceful problem solver adept at overcoming obstacles and finding creative solutions to meet client needs.
• Attention to Detail: Meticulous attention to detail in reviewing loan documentation and ensuring accuracy throughout the mortgage process.
• Regulatory Compliance: Up-to-date knowledge of mortgage regulations and compliance requirements to ensure adherence to industry standards

Through a dedicated focus on maintaining positive relationships with former borrowers, I cultivated a thriving business base predominantly driven by word-of-mouth referrals. A key aspect of my role involved educating borrowers about the intricacies of the mortgage loan process, ensuring they were well-informed and empowered to make confident decisions.

As a liaison between borrowers and a network of lenders, I facilitated seamless communication and collaboration to secure the most effective loan options for clients purchasing homes. This involved closely assessing the feasibility of loan approvals by conducting comprehensive reviews of clients' financial histories, available credit, and current employment status.

In addition to my client-facing responsibilities, I worked closely with internal company teams to expedite loan approval processes, ensuring timely and efficient service delivery. By leveraging my expertise and industry knowledge, I guided customers in making informed decisions about loans and lines of credit, considering factors such as availability, terms, and benefits.

A critical aspect of my role was conducting detailed reviews of applicants' credit histories to determine loan feasibility and eligibility. This involved meticulous analysis and evaluation to provide tailored recommendations that aligned with clients' financial goals and circumstances.

Overall, my role as a mortgage broker entailed a comprehensive approach to client service, from initial consultation to loan approval and beyond. By delivering personalized guidance and exceptional service, I played a pivotal role in helping clients navigate the mortgage process with confidence and achieve their homeownership goals.

• Oversaw loan process from origination through closing to check that every client received exemplary service.
• Provided recommendations after completing loan analysis for prospects.
• Reviewed tax returns and financial statements to finish underwriting process.
• Approved underwriting for consumer loans, lines of credit and home equity.
• Informed clients of financial services providing number of benefits and outlined potential risks.
• Articulated growth objectives and operating plans.
• Managed largest branch in Mount Gravatt region, achieving high customer satisfaction rates
• Evaluated historical, current and forecast data to determine opportunities for development and enhancement.
• Established budgets and strategic business plans for daily operations.

As a lending manager at Suncorp's contact center, I played a central role in overseeing and managing lending operations within the organization. My responsibilities encompassed a wide range of tasks aimed at ensuring efficient and effective lending processes, as well as delivering exceptional customer service.

Key aspects of my role included:

Overall, my role as a lending manager in the contact center involved leadership, strategic planning, operational oversight, and a strong focus on delivering exceptional customer service and compliance with regulatory requirements.

In my capacity, I oversee retail home lending operations, encompassing self-employed individuals, construction small businesses, and PAYG lending. Adhering strictly to regulations mandated by the financial sector, I meticulously analyze applicants' goals and objectives. Collaborating closely with colleagues across departments, I ascertain the potential of each loan, assessing its risk profile and alignment with the bank's policies. Loans are submitted for assessment by our brokers, branch staff, and contact center teams.

Operating within stringent time frames, I prioritize efficient and seamless experiences for both internal and external stakeholders. I ensure that every loan enhances the prospects of both the applicant and the bank. Given the highly regulated nature of my role, I maintain strict adherence to policies and remain abreast of evolving regulations.

Attention to detail, proficiency in data analytics, and adept management of fraud and risk are pivotal aspects of my responsibilities, complemented by exemplary time management skills.

My day-to-day tasks involve handling both cash and cashless transactions, including account openings and detailed financial discussions. My focus is on understanding clients' needs by building genuine rapport and tailoring the right products and solutions to provide a comprehensive 'one-stop-shop' experience. I aim to cultivate lasting relationships by offering assistance and becoming a trusted specialist in various financial areas, such as home loans, superannuation, personal loans, credit cards, insurance, financial planning, investments, and health insurance, to help clients achieve both their short-term and long-term financial goals.

During my tenure at NAB, I held the position of Assistant Manager, where I played a pivotal role in managing branch performance and ensuring the collective success of my team and the branch as a whole. My primary focus was on maintaining a smooth, organized, and professional environment while upholding accountability for our day-to-day operations. This entailed overseeing routine responsibilities and implementing measures to uphold regulatory compliance and operational efficiency.

Additionally, I took on the responsibility of providing comprehensive support and training to new team members, fostering a welcoming and engaging culture aimed at ensuring each day at work was enjoyable and productive. I actively enforced regulations, conducted audits, reviewed reports, and managed cash levels to uphold the highest standards of operational integrity.

Furthermore, I spearheaded training and coaching initiatives for staff development, leveraging my management responsibilities to nurture a team of high-performing professionals. My involvement in business and agricultural banking underscored my strong knowledge of policies, procedures, and banking regulations, ensuring adherence to industry standards.

A notable aspect of my role was handling all personal lending activities within the branch, demonstrating my proficiency in customer service and my ability to cultivate and maintain long-lasting customer relationships. By consistently delivering exceptional service and leveraging my expertise, I contributed significantly to the branch's efforts in acquiring and retaining customers, thereby driving business growth and success.