Dan Johnson
Community Assist
Melbourne,VIC
Summary
Personable and dedicated Customer Service Representative with extensive experience in the sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Courier Contractor
Melbourne couriers
Melbourne, Victoria
12.2019 - 02.2024
- Provided excellent customer service by answering questions regarding deliveries or pickups.
- Made sure that all paperwork was completed accurately in order to maintain accurate records of deliveries and pickups.
- Performed pre-trip inspection on truck prior to departing each day ensuring it was safe to operate on the roadways.
- Conducted daily inspections of vehicle fluid levels including oil, coolant level, tire pressure, brakes and lights before leaving warehouse premises.
- Determined most efficient routes to deliver goods utilizing maps, global positioning systems, or other navigational aids.
- Responded promptly to requests from customers who needed changes made in their scheduled deliveries.
- Received delivery instructions from dispatchers or supervisors via telephone or two-way radio.
- Followed company policies regarding fuel usage and vehicle maintenance.
- Drove truck over established route following time schedules for pickup and delivery of goods while observing traffic laws and regulations.
Corrections Officer
Corrections Victoria
Melbourne, Victoria
02.2008 - 11.2019
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Attended regular trainings and maintained appropriate certifications.
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
- Maintained daily logs of shift activity.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Conducted cell and illegal substance checks.
- Maintained correct physical head count for inmates.
- Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Observed and directed inmates during recreation, visits, telephone, and shower time.
- Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
- Assisted in restraining violent and unruly inmates.
- Maintained communications with staff and inmate body to maintain safe, effective prison environment.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Transported inmates to scheduled court appearances, medical appointments and authorized activities.
- Conducted investigations into incidents involving inmates, gathering evidence and interviewing witnesses.
- Reported on quality of inmate work and violations committed by prisoners.
- Maintained records of prisoners' identification and charges.
Tyre Tech
Bridgestone
Dandenong, Vivtoria
09.2006 - 01.2008
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Delivered products to customer locations on time.
- Maintained schedule of class assignments to meet deadlines.
Education
High School Diploma -
Hillary College
New Zealand11-1987
Skills
- Vehicle Maintenance
- GPS Navigation
- Deadline-Oriented
- Punctuality
- Route Planning
- Delivery and Pickup
- GPS Systems
- Smartphone Usage
- Logistics and Transportation
- Schedule Adherence
- Working Independently
- Dispatch Collaboration
Certification
- Light rigid
Languages
English
Professional
Samoan
Professional
Tongan
Professional
Timeline
Courier Contractor
Melbourne couriers
12.2019 - 02.2024
Corrections Officer
Corrections Victoria
02.2008 - 11.2019
Tyre Tech
Bridgestone
09.2006 - 01.2008
High School Diploma -
Hillary College
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