Dan Moxham
Ormiston,QLD
Summary
Dynamic entrepreneur with a proven track record at Harvey Norman, specializing in operations management and customer relationship management. Leveraged strategic planning and team leadership to significantly enhance business growth, achieving notable revenue increases. Excelled in building lasting client relationships and leading teams to exceed performance goals.
Overview
11
11
years of professional experience
Work History
Proprietor
Harvey Norman
Capalaba
02.2024 - Current
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Optimized team hiring, training, and performance.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Boosted sales through effective merchandising strategies and attractive store displays.
- Entered income and expense details into business databases to track purchases and address variances.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Mentored staff members, fostering professional development and enhancing overall team performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced productivity by streamlining workflows and optimizing daily processes within the business operations.
- Resolved conflicts among employees in a timely manner, promoting effective communication within the team.
- Provided customer service on accounts and resolved problems.
- Strategically led business expansion into new markets, resulting in increased revenue generation opportunities.
- Grew business by developing business plans, hiring staff and obtaining initial investments.
- Launched successful promotional events, driving increased foot traffic and generating greater brand awareness.
- Grew revenue through targeted marketing campaigns and strategic partnerships.
Proprietor
Harvey Norman Computers
Mildura, VIC
02.2017 - 02.2024
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Optimized team hiring, training, and performance.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Boosted sales through effective merchandising strategies and attractive store displays.
- Entered income and expense details into business databases to track purchases and address variances.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Mentored staff members, fostering professional development and enhancing overall team performance.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
Proprietor
Joyce Mayne
Warrawong, NSW
11.2014 - 02.2017
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
Proprietor
Joyce Mayne
Albury, NSW
06.2013 - 11.2014
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
Skills
- Operations Management
- Revenue Generation
- Purchasing and planning
- Business Development
- Customer Relationship Management
- Cost analysis and savings
- Contract Negotiation
- Product sourcing
- Customer Acquisition
- Training and mentoring
- Employee Supervision
- Vendor Relations
- Human Resources
- Strategic Planning
- Planning and execution
- Business growth and retention
- Financial Management
- Negotiation
- Business marketing
- Payroll Administration
- Staffing
- Staff hiring
- Budget Management
- Budget Control
- Relationship Building
- Management Team Building
- Customer Relations
- Staff Scheduling
- Training Management
- Team Leadership
- Teamwork and Collaboration
- Performance Improvements
Timeline
Proprietor
Harvey Norman
02.2024 - Current
Proprietor
Harvey Norman Computers
02.2017 - 02.2024
Proprietor
Joyce Mayne
11.2014 - 02.2017
Proprietor
Joyce Mayne
06.2013 - 11.2014