Dan Nugroho
Bondi Beach,NSW
Summary
Experienced Luxury Retail Client Advisor with a proven track record and years of expertise in prestigious fashion brands and houses industry. Specialising in the realms of leather goods and luxury timepieces, I bring refined skill set to elevate the client experience. Accomplished in exceeding sales targets, KPIs and adept in client relationship management, I offer a deep understanding of the unique features of luxury pieces. My commitment to upholding brand image, coupled with a collaborative and adaptable approach, positions me to enhance the success and prestige of the establishment.
Overview
8
8
years of professional experience
Work History
SALES ASSOCIATE
TAG Heuer Australia
10.2023 - 12.2023
- Client engagement and relationship building; understand and carter to client preferences, assisting in selecting the most suitable pieces
- Sales excellence and product knowledge; meet and exceed sales targets and KPIs through in-depth product knowledge and tailor approaches
- Effectively communicate with clients to enhance their understanding and appreciation of the real Swiss timepieces
- Proactive clienteling and VM; implementing clienteling strategies to proactively engage with clients
- Ensure visually appealing displays to enhance desirability
- Elevate the client experience by providing seamless after sales
- Overseeing inventory levels, conducting daily stock counts and ensuring accurate records of merchandise
- Receiving and organizing shipments.
SALES ASSISTANT
Rodd & Gunn Australia
09.2023 - 11.2023
- Deliver exceptional customer service by understanding and fulfilling the unique preferences and needs
- Consistently meet and exceed sales targets and KPIs through deep understanding of luxury clothing pieces and effective communication with clients
- Contribute to store's allure by ensuring visually appealing displays
- Client engagement through effective clienteling, providing after sales such as warranty info, facilitating repairs
- Collaborate effectively to maintain stocks accuracy and support back of house operations.
CLIENT ADVISOR
Louis Vuitton Australia
10.2022 - 08.2023
- Exhibit a deep understanding of Louis Vuitton DNA and history, values and commitment through storytelling with value clients
- Take them to the journey with us
- Elevate client experience and provide first level of aftercare services in an effective way to ensure client satisfaction that reflects the DNA of Louis Vuitton
- Engage and build long-term relationships and influence client brand loyalty using various clienteling tools
- Consistently achieve and exceed individual and team KPIs including sales targets, client outreach, and appointments conversion rate
- Demonstrate proficiency in managing transactions efficiently both digital, card, and cash payment
- Ensure accuracy and compliance with company policies and procedures
- Support the back of house team with cycle count and stock take processes as required from time to time.
SALES ASSISTANT
Under Armour Australia
04.2022 - 03.2023
- Provide exceptional customer service by assisting shoppers with products inquiries, sizing, and resolving any issue with a positive shopping experience
- Demonstrate Under Armour product line, including features, benefits, and technology to effectively communicate and sell to customers
- Meet and exceed sales targets through solid active customer engagements, upselling and recommending complementary products, and efficiently process POS transactions, cash, store credits for new sales and return or exchange
- Contribute to VM efforts by ensuring products are neatly organized, shelves are stocked, and displays are appealing to enhance the overall store appearance
- Including receiving and transferring stocks.
VILLA OWNER
Le Tropique House
09.2018 - 10.2020
FLORIST/ SHOP ASSISTANT
Emporio Home and Flowers
01.2017
FASHION ADVISOR & ASSISTANT
1st Born Daughter of Ministry of Administrative and Bureaucratic Reform
08.2018 - 10.2019
CLIENT ADVISOR
Asia Deluxe Concierge
02.2016 - 09.2018
FASHION ADVISOR
1st Born Daughter of Vice Chief of the Indonesian National Police
09.2016 - 09.2017
STORE MANAGER
One Of A Kind Luxury Boutique
06.2016 - 09.2016
GUEST RELATION OFFICER
Puri Casablanca Residences and Hotel
10.2015 - 01.2016
Education
Bachelor of Arts - Commuication And Public Relation
Gunadarma University
Associate of Arts - English Literature
Gunadarma University
Certificate IV And III in Fitness
College of Sports & Fitness Australia
Certificate IV in Business
Sydney International Bussiness College
Diploma of Leadership And Management
Sydney International Bussiness College
Advanced Diploma of Leadership And Management
Sydney International Bussiness College
Skills
- Product Sales
- Promotional Support
- Sales Development
- Listening Skills
- Problem-Solving Skills
- POS System Operation
- Relationship Building
- Time Management
- Complaint Management
- Customer Engagement
- Reliability and punctuality
- Cross-selling proficiency
Areas Of Expertise
Client Relationship Management, Product Knowledge, Sales, Adaptability, Luxury Retail, Team Player, Effective Communication, Time Management, Active Listening, Problem Solving, Relationship Building, Confidentiality, Negotiation, Client Focus, Merchandising, Technology Proficiency, People Leadership, Prospecting, Presentation Skills, Multilingual, CRM Software, Point of Sales (POS), E-commerce Platforms, Inventory Management Software, Product Indormation Systems, Payment Processing Systems, Communication Tools, Mobile Sales App, Digital Payment Methods, Social Media, WeChat, Alipay
Timeline
SALES ASSOCIATE
TAG Heuer Australia
10.2023 - 12.2023
SALES ASSISTANT
Rodd & Gunn Australia
09.2023 - 11.2023
CLIENT ADVISOR
Louis Vuitton Australia
10.2022 - 08.2023
SALES ASSISTANT
Under Armour Australia
04.2022 - 03.2023
VILLA OWNER
Le Tropique House
09.2018 - 10.2020
FASHION ADVISOR & ASSISTANT
1st Born Daughter of Ministry of Administrative and Bureaucratic Reform
08.2018 - 10.2019
FLORIST/ SHOP ASSISTANT
Emporio Home and Flowers
01.2017
FASHION ADVISOR
1st Born Daughter of Vice Chief of the Indonesian National Police
09.2016 - 09.2017
STORE MANAGER
One Of A Kind Luxury Boutique
06.2016 - 09.2016
CLIENT ADVISOR
Asia Deluxe Concierge
02.2016 - 09.2018
GUEST RELATION OFFICER
Puri Casablanca Residences and Hotel
10.2015 - 01.2016
Bachelor of Arts - Commuication And Public Relation
Gunadarma University
Associate of Arts - English Literature
Gunadarma University
Certificate IV And III in Fitness
College of Sports & Fitness Australia
Certificate IV in Business
Sydney International Bussiness College
Diploma of Leadership And Management
Sydney International Bussiness College
Advanced Diploma of Leadership And Management
Sydney International Bussiness College
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