Dan Quest

• Completed a professional Diploma in CX Leadership (with distinction)
• Created a Customer Experience strategy that aligned within the existing company strategy.
• Educated the whole of business, starting with the executive team in the importance of the CX strategy
• Defined and implemented a CX framework which guides employees and teams in the execution of the CX Strategy
• Identified, implemented and managed the Customer Experience Platform (Qualtrics)
• Launched, implemented and managed the Net Promoter System and gained adoption through all levels of the business
• Lead the creation of a new company Purpose, Vision and Mission
• Defined the Customer Journey Mapping process and tools

• Developed a Partner Engagement strategy with all 25 global Printer OEMs
• Build and lead a team of Partner Alliance Managers
• Grew sales of PaperCut products through OEM partnerships from $0 to $50 million over 5 years
• Gained access to all Printer OEMs technical/developer partner programs
• Positioned PaperCut software as the preferred Print Management Software product on all OEMs portfolios globally

• Defined and implement a global channel sales strategy
• Implemented a channel tier structure
• Grew the no. of channel partners from 1k to over 3k
• Grew channel sales by $30m - 2013 to 2016
• Built and Lead a global team of channel managers
• Grow sales of PaperCut products through the channel

• Lead the define, design and build of PaperCut scanning functionality
• Rebuilt the PaperCut embedded software Printer application administration and user interfaces to include the new scanning functionality
• Launch to new PaperCut embedded software Printer application globally to all channel and Printer OEM partners

Defined, maintain and managed the UK Software Solutions portfolio and Sales Business

• Developed a national channel solutions sales program
• Grew solutions business from $0 to $multi million annual sales
• The #1 PaperCut partner by annual sales

• Lead a regional team of software solutions consultants and software implementation engineers to grow the sales of, and implement printing software solitons
• Across 7 years performed various roles etc
• Won multiple awards for sales and consultant excellence

Lead a geographically remote team to implement the rollout of all new supermarket store technology including:

• Chip and PIN card payment
• RFID Stock Management
• Electronic POS systems

I Joined as a graduate trainee retail manager and worked across all departments in ascending managerial positions until store manager.

I have very fond memories of the years as a Bakery Manager and becoming a Bakery Specialist and Master Baker