Summary
Overview
Work History
Education
Skills
Languages
IT Skills
Timeline
Generic

Dan Silva Rezendes

Perth,WA

Summary

Enthusiastic and quick-learning IT professional with a strong academic background in information technology, eager to launch my career in a Help Desk role. Equipped with foundational skills in troubleshooting hardware and software issues, providing clear and patient customer support, and working with a range of operating systems and applications. Highly motivated to apply my technical knowledge and excellent communication skills to help end-users resolve their IT challenges and ensure smooth operations.

Overview

3
3
years of professional experience

Work History

Driver

Velox Services
Perth, WA
09.2024 - Current
  • Delivered packages to customers in a timely and efficient manner.
  • Reported any incidents involving the truck or its cargo to management immediately.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Verified the contents of inventory loads against shipping papers.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Maintained accurate logs of vehicle inspections and repair status.

Kitchen Hand

Fibber Mcgees
Perth, WA
01.2022 - 01.2023
  • Maintained a neat work station throughout shift hours.
  • Stocked shelves with food supplies, such as canned goods and dry ingredients.
  • Cleaned dishes, pots, pans and utensils.
  • Operated dishwashers to sanitize dishes and silverware.
  • Kept records of food waste to track usage levels.

Education

Advanced Diploma - Telecommunications Network Engineering

National Institute of Technology
Perth, WA
01-2025

Diploma - Information Technology (Advanced Networking)

National Institute of Technology (NIT)
Perth, WA
01-2024

Diploma - Electrical, Electronics And Communications Engineering

Sequencial School
São Paulo, Brazil
12-2017

Skills

  • Network troubleshooting
  • Electrical circuit design
  • Hardware installation
  • Technical support
  • System analysis
  • Project management
  • Ability to escalate complex problems
  • Problem solving
  • Effective communication
  • Ability to maintain up-to-date documentation
  • Team collaboration
  • Punctuality

Languages

English
Full Professional
Portuguese
Native/ Bilingual

IT Skills

  • Networking: Installation, configuration, and management of complex ICT networks; experience with routers, switches, and wireless access points.
  • Operating Systems: Installation, upgrading, and troubleshooting of Windows and Linux OS environments.
  • Network Security: Implementation and management of network security practices; cyber security awareness and best practices.
  • Virtualisation: Installation and management of virtual computing environments using VMware and Hyper-V; experience with Azure cloud solutions.
  • Server Management: Designing, building, and testing network servers; managing enterprise communication solutions.
  • Technical Support: Client support, problem-solving, and troubleshooting hardware and software issues.
  • ICT Policies: Applying IP, ethics, and privacy policies in ICT environments.
  • Teamwork & Leadership: Leading and collaborating in team environments; contributing to workplace innovation and productivity.

Timeline

Driver

Velox Services
09.2024 - Current

Kitchen Hand

Fibber Mcgees
01.2022 - 01.2023

Advanced Diploma - Telecommunications Network Engineering

National Institute of Technology

Diploma - Information Technology (Advanced Networking)

National Institute of Technology (NIT)

Diploma - Electrical, Electronics And Communications Engineering

Sequencial School

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Dan Silva Rezendes