Dan Tran Thuy Nguyen (Dannie)
Woolner,Australia
Summary
Enthusiastic individual with good administrative, communication, organisational and problem-solving skills. I can master new systems quickly and easily adapt to changing environments while offering an excellent work ethic. I also have the ability to prioritise my workload and meet key deadlines without compromising the quality of my work. I also have the ability to deal with sensitive clients and offer empathy in sensitive situations. I am a hard-working young person who has demonstrated experience in coordinating people, activities, and safety measures and I possess a natural flair for communication including telephone manner and face-to-face interaction.
Overview
8
8
years of professional experience
Work History
Casual Bar Attendant Supervisor/ Barista
Trader Bar NT
01.2024 - Current
- Oversee daily operations with a hands on approach, including opening and closing duties of venue, cash handling and reconciliation
- Manage and monitor team members performance, ensuring that customers receive the best service possible, upholding a constant level of staff productivity
- Assist with staff hiring, training, rostering
- Assist with inventory management
- Assist with planning and running group bookings, functions, and events
Bartender
Mille Vini
03.2023 - 12.2023
Host Manager
A'Mare
03.2021 - 02.2023
- Manage in-person and telephone inquiries per day including customer service requests and venue reservation bookings
- Develop rapport with clients to generate repeat business through a friendly attitude
- Offered appropriate reservation options based on expected attendees when coordinating events
- Tracked guest satisfaction surveys to recognise trends and create action plans for improving guest services
- Demonstrated excellent communication and interpersonal skills when interacting with customers and provided prompt and friendly services
Assistant Restaurant Manager
A'Mare
03.2021 - 02.2023
- Supervising overall activities and staff, including ensuring a high level of customer service is maintained at all times
- Monitoring efficiency of all process and creating a positive work environment
- Managing inventory levels and order supplies, cashier balancing and deposit
- Assisted with conducting interviews and provided mentorship to new hires
Business Administrator
Financial Wisdom
01.2020 - 06.2020
- Ensured the accurate record keeping of customer data and customer interactions
- Consulting and working collaboratively with other departments to better assist customers
- Working within Financial Wisdom policies, guidelines, and standards
- Ensuring confidentiality and secrecy is maintained when processing monthly payroll journals
- Provide excellent customer service to all external stakeholders and suppliers ensuring all payment enquiries are addressed in a timely and courteous manner
Casual Bar Supervisor
O Bar and Dining
01.2017 - 01.2020
- Performed opening and closing duties, printing sales reports, setting up for an incoming shift including preparing cash drawers and taking inventory
- Adhered to state laws regarding alcoholic beverages services and customer regulations
- Maximised customer service by training staff and overseeing operations and resolving issues
- Strategised plans to increase bar revenue through innovative promotional concepts specialist drinks and customer-focused events
- Assisted with adhoc recruitment and training of bar staff on bar practices, customer service standards and productivity strategies for the venue
Sales and Services Specialist
Commonwealth Insurance
01.2018 - 01.2019
- Effectively use various computer systems to complete assigned tasks and address account inquiries
- Develop and maintain working knowledge of specific Commonwealth Bank products
- Analyse and identify potential risks and identify solutions that meet clients needs
- Complete assigned tasks in an accurate and efficient manner
- Solve disputes and retain clients while minimising operating loss through adherence to establish rules and regulations
- Providing excellent and high standard customer service to all customers in an inbound call centre
- Worked in a fast-paced environment dealing with challenging and complex issues impacting customers
- Worked with confidential information and ensuring the Privacy Act is not breached
- Assisting in a number of administration duties including but not limited to data entry and data checklist
- Provide excellent customer service to all external stakeholders and suppliers ensuring all enquiries are addressed in a timely and courteous manner
Education
Bachelor of Commerce - Finance
Macquarie University
09-2015
Advanced Diploma - Hospitality Management
International College of Management, Sydney
06-2012
Skills
- Microsoft Office (MS Word, Excel, PowerPoint, Outlook)
- Effective communication
- Customer service skills
- Strong attention to detail
- Follow through skills
- Ability to work with sensitive information
- High regard for confidentiality
- Ability to maintain effective working relationships
- Solid communication
- Excellent interpersonal skills
- Proactive personality
- Assertive personality
- Flexibility
- Outstanding ability to adjust to changing circumstances
Professionallyreferees
- Ando Adriana, Venue Manager - Mille Vini, manager@millevini.com.au, 0475 943 799
- Maisie Ashley, Venue Manager - Trader Bar NT, maisie@thetraderbar.com, 0417 167 288
Timeline
Casual Bar Attendant Supervisor/ Barista
Trader Bar NT
01.2024 - Current
Bartender
Mille Vini
03.2023 - 12.2023
Host Manager
A'Mare
03.2021 - 02.2023
Assistant Restaurant Manager
A'Mare
03.2021 - 02.2023
Business Administrator
Financial Wisdom
01.2020 - 06.2020
Sales and Services Specialist
Commonwealth Insurance
01.2018 - 01.2019
Casual Bar Supervisor
O Bar and Dining
01.2017 - 01.2020
Bachelor of Commerce - Finance
Macquarie University
Advanced Diploma - Hospitality Management
International College of Management, Sydney