Dan Vinola
Brookfield,VIC
Summary
Dynamic Vulnerability Consultant at Energy Australia with expertise in risk assessment and client relationship management. Proven track record in enhancing client satisfaction through strategic planning and effective problem-solving. Successfully navigated complex challenges, fostering strong partnerships and delivering comprehensive solutions that drove significant business growth.
Overview
9
9
years of professional experience
Work History
Vulnerability Consultant
Energy Australia
06.2024 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Regularly handle 30-40 incoming calls a day from customers needing assistance with their Gas and Electricity accounts.
Business Account Specialist
Telstra Business Centre
10.2019 - 09.2021
- Coordinated closely with finance teams on invoicing issues resolutions ensuring timely payments for services rendered.
- Built strong relationships with clients through proactive communication and expert problem resolution.
- Regularly reviewed contract terms compliance ensuring clients'' needs were met and minimizing potential legal risks.
- Increased client satisfaction by efficiently managing business accounts and promptly addressing concerns.
- Led successful sales campaigns that resulted in a significant increase in new accounts acquisitions.
Business Account Manager
Telstra
03.2016 - 08.2019
- Monitored account performance metrics, identifying areas requiring improvement or optimization.
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Facilitated regular client meetings to review progress updates and address any concerns or inquiries proactively.
- Established long-term strategic partnerships with key industry players, fostering mutually beneficial relationships.
- Developed new business strategies for revenue growth, leading to increased profits and market share.
Skills
- Risk assessment
- Project management
- Client relationship management
- Data analysis
- Strategic planning
- Customer service
- Problem solving
- Regulatory compliance
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Vulnerability Consultant
Energy Australia
06.2024 - Current
Business Account Specialist
Telstra Business Centre
10.2019 - 09.2021
Business Account Manager
Telstra
03.2016 - 08.2019
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