Dan Wu
Frankston,Australia
Summary
Over 12 years of aged care worker and casual weekend aged care facility receptionist experiences. I have developed professional customer service and strong communication skills. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Aveo The George
07.2022 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks on daily basis.
Personal Care Worker
Bayside City Council
05.2022 - Current
- Assisted with daily living activities, running errands, and household chores.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Assisted patients with self-administered medications.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Personal Care Worker
Aveo The George
08.2012 - Current
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Monitored and assisted residents through individual service plans.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
Education
High School Diploma -
Vitreous. Vision. Develop. Results
Melbourne, VIC11.2007
Skills
- Microsoft PowerPoint
- Coordination
- Letter preparation
- Customer Service
- File Organization
- Team Collaboration
- Visitor and Customer Relations
- Mail distribution
- Microsoft Office
- Payment Processing
- Problem-Solving
- Word Processing
- Attention to Detail
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
References
References :
Lucy Gilberg
Team Leader at Bayside City Council Aged Care Service Department
Contact No. 0419 576 688 or 03 9599 4608 ( Monday- Friday 8:30-4:00)
Lourdes
RN at The George
Mobile: 0481 556 199 (Best contact time after 1pm)
Lynne Durbridge
Administer at the George (used to be PCA in charge)
Mobile: 0432 291 655
Work :03 8599 2200 ( Monday- Friday 8:30-4:30)
Timeline
Administrative Assistant
Aveo The George
07.2022 - Current
Personal Care Worker
Bayside City Council
05.2022 - Current
Personal Care Worker
Aveo The George
08.2012 - Current
High School Diploma -
Vitreous. Vision. Develop. Results
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