Dana Ayyoub
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Work Experience
La Plaka Café and Restaurant
07.2016 - 08.2016
- Greeting customers
- Preparing and washing food
- Plating and dressing food
Work Experience
Bougasta Café
04.2016 - 06.2016
- Greeting customers and organising orders
- Preparing and plating foods
- Cleaning and working effectively
Receptionist
Life matters academy
01.2017 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Childminding, looking after children whilst parents attend workshops and lectures
- Confirmed appointments, communicated with clients, and updated client records.
- Directing guests and answering their questions
- Notifying other workers of visitor arrival
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
National Health Covid Hotline
Probe Recruitment
12.2020 - 05.2021
- Streamlined call handling procedures for faster response times and increased caller satisfaction.
- Established effective communication channels between hotline staff, enabling efficient problem-solving and knowledge sharing.
- Implemented data tracking systems to monitor hotline performance and identify areas of improvement.
- Reduced employee burnout by effectively scheduling staff and ensuring adequate breaks between calls.
- Collaborated with public health officials, ensuring accurate information dissemination during crisis situations.
- Enhanced customer service by efficiently managing COVID-19 hotline operations.
Declaration Vote Issuing Officer
Australian Electoral Commission
01.2019 - 05.2023
- Worked over the years on election day
- Polling Assistant Electoral official
- Enhanced voter experience by efficiently managing registration processes and providing clear instructions.
- Assistant voters and ensuring that everyone is assisted
- Assisted voters with disabilities, ensuring equal access to the voting process for all individuals.
Education
Year 12 School Certificate of completion -
Bachelor of Social Science degree -
Juris Doctor - Law
Western Sydney University
01.2025
Skills
- Team collaboration
- Problem-solving abilities
- Task Prioritization
- Telephone Etiquette
- Computer Literacy
- Team Leadership
- Call Centre Experience
- Policy Implementation
- Organizational Skills
- Public Health Awareness
- Effective Communication
- Fluent in Arabic
References
- Dalya Ayoub- Life Matters Academy, 0401532801.
- Yasin Cakir - Delegate of the Electoral Commissioner, 0288920365.
- Isabelle - Probe Recruitment, 0387796819.
Timeline
National Health Covid Hotline
Probe Recruitment
12.2020 - 05.2021
Declaration Vote Issuing Officer
Australian Electoral Commission
01.2019 - 05.2023
Receptionist
Life matters academy
01.2017 - 01.2019
Work Experience
La Plaka Café and Restaurant
07.2016 - 08.2016
Work Experience
Bougasta Café
04.2016 - 06.2016
Year 12 School Certificate of completion -
Bachelor of Social Science degree -
Juris Doctor - Law
Western Sydney University
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