Dana Dean
Perth
Summary
I am committed to my personal and professional growth and I'm seeking an opportunity to provide loyalty, value and a desire to succeed to a valued and progressive organisation. An intrinsically motivated individual with a professional background in Administration and Customer Service, continuously delivering fantastic work through a commitment to personal and professional growth.
Overview
5
5
years of professional experience
Work History
Receptionist - Temp Role
Veem
10.2024 - Current
- Greeted visitors warmly and ensured they had a positive experience
- Answered phones professionally in accordance with organizational protocols
- Scheduled appointments and maintained and updated appointment calendars
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
Make Safe Coordinator - Temp Role
Western Building
08.2024 - 10.2024
- Responded to telephone calls and emails from customers or clients to answer questions or resolve problems
- Provided customer service support via phone calls or emails when needed
- Used computer software and systems to enter data and review and draft documents
Outpatient Officer
St John Of God Midland Public And Private Hospitals
04.2024 - 08.2024
- Entered data, generated reports, and produced tracking documents
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed
- Gathered and organized materials to support operations
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions
- Followed up with customers on unresolved issues
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic, and health history to keep information current
- Managed multi-line phone system and pleasantly greeted patients
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner
- Transcribed phone messages and relayed to appropriate personnel
- Streamlined appointment scheduling for improved patient flow and reduced wait times
Receptionist
Slattery Auctions
07.2022 - 04.2024
- Greeted customers, answered general questions and directed them to appropriate locations
- Answered and directed incoming calls using multi-line telephone system
- Served visitors by greeting, welcoming, and directing to appropriate personnel
- Updated and recorded customer or client information to maintain accounts
- Processed payments and updated accounts to reflect balance changes
- Maintained client accounts by obtaining, recording, and updating personal and financial information
- Listened to customer needs to identify and recommend the best products and services
- Produced sales documents, finalized deals, and filed records
Receptionist
Krystal Accounting
10.2021 - 07.2022
- Gathered information from clients regarding their tax returns
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
- Communicated with personnel to route messages, coordinate internal appointments, or direct personnel to various departments
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels
- Ordered, received, and replenished office supply inventory and managed office-wide requisitions
- Managed complex schedules, including coordinating appointments and documenting updates in Microsoft Outlook and Excel
Receptionist - Temp Role
Penske Australia
06.2021 - 10.2021
- Greeted visitors warmly and ensured they had a positive experience
- Answered phones professionally in accordance with organizational protocols
- Scheduled appointments and maintained and updated appointment calendars
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Maintained tidy, presentable reception area with necessary stationary and materials
Customer Compliance Officer
Services Australia
10.2019 - 01.2021
- Managed complex schedules, including coordinating appointments and documenting updates in Microsoft Outlook and Excel
- Conveyed information to internal and external parties by drafting letters, memos, and emails
- Answered 50+ calls per day using multi-line system and took messages or directed callers to correct personnel
Education
Diploma - Screen And Media Make Up
WA Academy
Perth, WA07-2019
High School Diploma -
Kent Street Senior High School
Perth, WA10-2018
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Office management
- Multitasking skills
Timeline
Receptionist - Temp Role
Veem
10.2024 - Current
Make Safe Coordinator - Temp Role
Western Building
08.2024 - 10.2024
Outpatient Officer
St John Of God Midland Public And Private Hospitals
04.2024 - 08.2024
Receptionist
Slattery Auctions
07.2022 - 04.2024
Receptionist
Krystal Accounting
10.2021 - 07.2022
Receptionist - Temp Role
Penske Australia
06.2021 - 10.2021
Customer Compliance Officer
Services Australia
10.2019 - 01.2021
Diploma - Screen And Media Make Up
WA Academy
High School Diploma -
Kent Street Senior High School
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