Dana Dear
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication. Driven to provide superior quality customer service. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A natural at creating positive relationships with customers and colleagues.
Overview
23
23
years of professional experience
Work History
Art Teacher
The Geelong College
01.2018 - Current
- Enhanced student creativity by incorporating various art mediums and techniques into lessons.
- Developed students'' artistic skills by providing personalized feedback and guidance on their artwork.
- Collaborated with other teachers to create interdisciplinary projects, connecting art with other subject areas.
- Organized school-wide art exhibits showcasing student talent and promoting the importance of visual arts in education.
- Improved student engagement in the classroom by designing innovative, project-based learning experiences focused on artistic expression.
- Established a positive and inclusive classroom environment that encouraged open communication and collaboration among students.
- Communicated effectively with parents about their child''s progress in the arts program, addressing any concerns or suggestions for improvement as needed.
- Actively sought professional development opportunities to stay current on best practices in teaching art, integrating new ideas into instruction when appropriate.
- Participated in committees dedicated to enhancing school culture and developing innovative curriculum initiatives within the visual arts department.
- Mentored new art teachers entering the profession by sharing resources, insights, and expertise gained throughout years of experience.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
Retail Sales Worker
Housewarming
01.2012 - 01.2018
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales targets through effective communication and persuasive selling techniques.
- Maintained a clean, organized store environment for optimal customer experience.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Conducted daily store opening and closing procedures, ensuring proper cash handling and security measures were in place.
- Trained new employees on company policies, sales strategies, and merchandise offerings to enhance team performance.
- Utilized strong merchandising skills to create visually appealing displays that attracted customers'' attention and boosted sales potential.
- Promoted store events and special promotions through engaging interactions with customers both in-person and via social media platforms.
- Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
- Cultivated an inclusive shopping atmosphere for diverse clientele by demonstrating cultural sensitivity when interacting with customers.
- Provided personalized recommendations based on customer preferences or specific needs.
- Collaborated with store management to plan and execute in-store events, boosting foot traffic and generating excitement for new product launches or seasonal promotions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Art Teacher
Western Heights Secondary College
01.2010 - 12.2011
- Assessed student progress regularly through formal evaluations, informal observations, and one-on-one conferences, ensuring each learner''s growth was accurately documented.
- Communicated effectively with parents about their child''s progress in the arts program, addressing any concerns or suggestions for improvement as needed.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Developed and implemented various thematic lesson plans, utilizing age-appropriate material and focusing on relevant topics.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Inspired students and assisted in developing creativity and self-expression through various art forms and media.
Small Business Owner Fashion Retail
Self
01.2001 - 01.2007
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Developed strategic partnerships with suppliers, negotiating favourable terms to control costs and improve product offerings.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
Education
No Degree - Real Estate
REIV Agents Representative
REIV01.2018
Bachelor of Arts - Education
Latrobe University
Bendigo, VIC12.2008
Bachelor of Arts - Visual Arts
Latrobe University
Bendigo, VIC12.2006
Skills
- Group and Individual Instruction
- Progress Reporting
- Active Listening
- Feedback Delivery
- Motivational Abilities
- Interpersonal Communication
- Digital Art Proficiency
- Colleague Collaboration
- Performance Organization
- Subject Research
- Microsoft Office
- Department Administration
- Decision-Making
- Active Learning
- Presentation Skills
- Adaptability and Flexibility
- Work Planning and Prioritization
- Time Management
- Adaptability
- Visual Literacy
- Problem Solving
Timeline
Art Teacher
The Geelong College
01.2018 - Current
Retail Sales Worker
Housewarming
01.2012 - 01.2018
Art Teacher
Western Heights Secondary College
01.2010 - 12.2011
Small Business Owner Fashion Retail
Self
01.2001 - 01.2007
No Degree - Real Estate
REIV Agents Representative
Bachelor of Arts - Education
Latrobe University
Bachelor of Arts - Visual Arts
Latrobe University
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