Hi, I’m
Dana Gibson
Broadmeadow,NSW
Summary
I am a well organised and dependable candidate who is more than competent at managing multiple priorities with a positive attitude.
My willingness to take on added responsibilities to meet team goals, hardworking ethic and passion to grow and develop within a career has me eager to secure a role within a role where I have the opportunity to progress.
Overview
5
years of professional experience
Work History
My Baker
Strore Manager
08.2021 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
RSPCA Hunter Shelter
Customer Service Officer
05.2021 - 06.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with irregular questions and scenarios that required time sensitive care.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Ultra Posibilities
Sales Representative Team Leader
02.2018 - 10.2020
Job overview
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Trained new employees on customer service, money handling and organising strategies.
- Negotiated prices, terms of sales and service agreements.
Education
St Pius X Adamstown
Timeline
Strore Manager
My Baker
08.2021 - Current
Customer Service Officer
RSPCA Hunter Shelter
05.2021 - 06.2022
Sales Representative Team Leader
Ultra Posibilities
02.2018 - 10.2020
St Pius X Adamstown
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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