Dana Idesova
Sydney,NSW
Summary
Enthusiastic and personable customer service professional with 8 years of experience delivering exceptional service in fast-paced environments. Known for a positive attitude, strong communication skills, and a genuine commitment to helping others. Skilled in addressing customer needs, resolving issues, and creating a welcoming atmosphere that encourages repeat business. A reliable team player who thrives in collaborative settings and consistently ensures customer satisfaction.
Overview
4
4
years of professional experience
Work History
Waitress
Bills Australia
05.2023 - Current
- Greeting and seating guests in a friendly and efficient manner; answering questions and make recommendations
- Taking food and beverage orders accurately and promptly
- Entering orders into the POS system and ensuring timely delivery to the kitchen
- Anticipating and fulfilling guests' needs, including refilling drinks and providing additional condiments
- Collaborating with kitchen staff to ensure order accuracy and quality
- Processing payments and handle cash and credit card transactions
Online Store Coordinator
We Are Kindred
03.2023 - Current
- Manage day-to-day operations of the online store i.e. product listing, pricing, including operating on a platform Farfetch.)
- Manage inventory levels and restock as necessary.
- Monitor and update the e-commerce platform.
- Process online orders and coordinate with shipping partners.
- Handle returns, exchanges, and customer inquiries.
- Respond to customer inquiries via email, chat, or phone.
- Resolve complaints and provide support to ensure customer satisfaction.
Therapist
Laser Clinic Australia
08.2024 - 01.2025
- Perform laser treatments including hair removal, skin treatments.
- Client consultations, assess skin types and conditions, and recommend appropriate treatments.
- Follow strict hygiene protocols and ensure safety during treatments.
- Provide excellent customer service, addressing client concerns and ensuring satisfaction.
- Promote clinic services and products to clients increasing sales.
Retail Assistant
Luxury Shop, Bonvicini Fashion Gallery & Stores
03.2021 - 09.2022
- Providing exceptional customer services experience by greeting, listening and assisting the customers
- Communicating in a positive professional manner while speaking to the customer
- Styling and discussing with clients and give advice on general trends in fashion and developments in luxury market
- Providing excellent customer services, build strengthened relationship with intent to create loyal customers
- Managing cash register, helping open/close store, change window display according to new merchandise
Education
Master’s Degree -
University of Economics, Bratislava
Slovakia, Bratislava05-2013
Skills
Computer Skills
Ability to Work Under Pressure
Ability to Work in a Team
Customer Service
Communication
Attention to Detail
Creativity
Work-life balance
Highly Organized
Languages
Slovak
Native or Bilingual
Italian
Full Professional
English
Full Professional
Timeline
Therapist
Laser Clinic Australia
08.2024 - 01.2025
Waitress
Bills Australia
05.2023 - Current
Online Store Coordinator
We Are Kindred
03.2023 - Current
Retail Assistant
Luxury Shop, Bonvicini Fashion Gallery & Stores
03.2021 - 09.2022
Master’s Degree -
University of Economics, Bratislava
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