Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Kelly

Greenwich

Summary

Demonstrates exceptional ability to establish effective communication through active listening to clients' needs and concerns, tailoring approaches to each individual. Prioritizes building long-lasting relationships by consistently following up and ensuring clients feel heard and valued. Thrives in collaborative environments where participation in team discussions fosters the sharing of insights and encourages input from others for optimal outcomes. A genuine passion for making a meaningful impact drives a commitment to thorough case management, including regular check-ins, progress tracking, and advocacy for clients' best interests through a deep understanding of their unique situations.

Overview

2026
2026
years of professional experience

Work History

Volunteer

Raise Mentoring Programm
03.2025 - Current
  • Raise Mentoring Program at Asquith Boys High school.
  • Throughout the school term, as I mentor was able to provide guidance, support, and encouraging mentees to unlock their full potential.
  • Provided one on one mentoring session over 20 weeks program and helping mentees to navigate challenges and believe in themselves.
  • Established a safe and supportive environment for open discussion and building strong relationships by showing empathy and understanding of youth issues Increase sense of purpose and identity.
  • Promoted mental health awareness through workshops and open conversations, equipping mentees with coping strategies manage stress effectively.

APM Employment Services Group

Career Counselor/Employment Consultant
05.2024 - 01.2025
  • Provided one-on-one coaching sessions focused on interview preparation, boosting their confidence and assisted them in overcoming employment barriers.
  • Managed a caseload of diverse clientele, including CALD, Indigenous, Torres Islanders, refugees, and adult learners seeking assistance in their career journey.
  • Managed caseloads for 70-100 participants, assisting them in gaining employment and achieving monthly KPIs.
  • Matched clients to open positions based on their skills and work requirements.
  • Assisted clients with completing job applications and submitting resumes to improve their chances in interviews.


Disability Employment Services Group

Career Counselor/ Job Coaching
01.2023 - 04.2024
  • Coordinated a cohort of 40-50 individuals living with disabilities who were actively pursuing employment opportunities.
  • Conducted comprehensive assessments, interviews, and job trials to craft personalized employment plans and support for each participant.
  • Identified client's unique strengths, skill sets, and career interests, and enabling the development of customized employment plans to align with their individual needs.
  • Throughout the employment process, I diligently monitored each participant's progress and made necessary adjustments to our strategies in order to optimize their success in securing sustainable job placements.

NDIS Participants Support Advisor

Humanity Health Group
2022 - 2022
  • Delivered exceptional customer service over the phone and via email to all our valued customers, including Participants, Nominees, Support Coordinators, and Local Area Coordinators.
  • Ensure timely generation of quotes for NDIS support coordinators, tailored to the participant's specific needs within the NDIS funding plan, and diligently follow up on quote approvals.
  • Foster strong communication with support coordinators to address any referral-related matters promptly and effectively.

Education

Graduate Diploma of Psychology - Psychology

Charles Sturt University
01-2025

Mental Health FAider -

Mental Health First Aid Australia
03-2025

Associate Member of APS -

Australia Psychologically Society
03.2022

Diploma of Leadership And Management -

Macquarie Community College
2022

Skills

  • Effective written communication
  • Critical thinking skills
  • Collaborative teamwork skills
  • Computer proficiency in Microsoft Office

Timeline

Volunteer

Raise Mentoring Programm
03.2025 - Current

APM Employment Services Group

Career Counselor/Employment Consultant
05.2024 - 01.2025

Disability Employment Services Group

Career Counselor/ Job Coaching
01.2023 - 04.2024

Associate Member of APS -

Australia Psychologically Society

Diploma of Leadership And Management -

Macquarie Community College

NDIS Participants Support Advisor

Humanity Health Group
2022 - 2022

Graduate Diploma of Psychology - Psychology

Charles Sturt University

Mental Health FAider -

Mental Health First Aid Australia
Dana Kelly