Dana Kosta
Bunyip,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Veterinary Nurse
Racecourse Road Veterinary Clinic
11.2022 - Current
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
- Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
- Performed laboratory tests to assist veterinarins in diagnosing illnesses and monitor ongoing treatment progress.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
Trainee Veterinary Nurse
Our Vet
12.2019 - 12.2022
- Improved clinic efficiency by maintaining clean and organized treatment areas, exam rooms, and laboratory spaces.
- Streamlined appointment scheduling by managing the front desk operations and ensuring timely communication with clients.
- Built strong relationships with clients through attentive listening skills, empathy, and professional demeanor during visits.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Enhanced patient care by assisting veterinarians with surgical procedures and treatments.
- Promoted client education by explaining preventive care measures, medication instructions, and post-surgical care guidelines.
- Demonstrated excellent restraint techniques ensuring the safety of both animals and staff during examinations or procedures.
- Supported veterinarians in diagnostic procedures such as taking x-rays and collecting samples for laboratory testing.
Sales Assistant
Bestfriends
05.2019 - 12.2019
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Executed visual merchandising strategies to attract customers and drive sales.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Assisted customers with prompt and polite support in-person and via telephone.
Team Member
Kemizo Family Entertainment Centre
09.2016 - 12.2019
- Developed strong rapport with regular customers, fostering loyalty and enhancing their experience at the establishment.
- Contributed to the improvement of overall restaurant efficiency by streamlining front-of-house processes and communication between team members.
- Ensured prompt response time for attending guest needs while working on multiple tables simultaneously.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Checked room availability and calendar bookings to schedule reservations for incoming guests and provide detailed itinerary.
- Cleaned and organized kitchen, dining and service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
Certificate IV - Veterinary Nursing
TAFE Gippsland
Warragul, VIC02.2022
Complete Year 12 VCE -
Kilbreda College
Mentone, VIC12.2018
Certificate II - Equine Studies
GOTAFE
Wangaratta, VIC12.2018
Skills
- Client Communication
- Preventative Care
- Client Education
- Compassionate Care
- Medical Record-Keeping
Affiliations
- Reading
- Trail Riding
- Camping
- Cooking
Timeline
Veterinary Nurse
Racecourse Road Veterinary Clinic
11.2022 - Current
Trainee Veterinary Nurse
Our Vet
12.2019 - 12.2022
Sales Assistant
Bestfriends
05.2019 - 12.2019
Team Member
Kemizo Family Entertainment Centre
09.2016 - 12.2019
Certificate IV - Veterinary Nursing
TAFE Gippsland
Complete Year 12 VCE -
Kilbreda College
Certificate II - Equine Studies
GOTAFE
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