Summary
Overview
Work History
Education
Skills
Certification
EARLIER ROLES
Timeline
Generic

Dana Mynard

Melbourne

Summary

Organised and people-focused professional with strong administration and systems skills. Recognised for warm, clear communication and the ability to build positive working relationships while keeping operations running smoothly. With 20+ years of experience working with administrative systems in employed and self-employed situations, I offer a versatile and efficient service whilst maintaining the human factor. Provided office management support to therapists and their clients in Peak States Australia office from 2004 – 2008. Responding to client’s queries with communication tailored to their situation, and holding confidential space for intimate communications around client’s personal life. 10+ years experience as Event Coordinator, delivering 80+ end-to-end events and festivals (supporting cultural exchange and wellbeing) to audiences of 30 – 250, since 2012 in Nth NSW. Skilled in volunteer leadership, artist relations, and complex event logistics to WHS requirements. Recognized for building collaborative networks, delivering seamless events, and creating supportive environments that enhance both team performance and audience experience. Currently seeking temporary opportunities in reception and administration roles in Melbourne. Offering reception and administration support across diverse industries.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Event Manager

Spirited Events
01.2012 - Current
  • Creative Direction – Developing event themes and/or collaborations to inspire and delight audience, designing appropriate event styling/décor.
  • Promotion - Social media marketing & design of promotional materials – including posters, email list, press-releases to print & radio media outlets.
  • Event Management – Creating agreements with venues, musicians, technicians, catering, online ticketing and detailed financials.
  • Event Operations – Physical bump-in & bump-out, managing volunteers, WHS, troubleshooting on site if necessary, positively reacting to audience requests/needs/suggestions.
  • Networking – Engaging with audience before, during and after event, building new audience and good relationships/reputation with all event stakeholders.
  • Maintain a strong presence in the Byron Shire & Hinterland with events of this nature - with a clear commitment to offer special experiences through investing my energy to study the deeper nature of this style of music - engaging with true passion, generating interest and respect.
  • Created and maintained strong, collaborative relationships with other local event organisers in Northern NSW, fostering open communication, reducing scheduling conflicts, and co-presenting events to grow audience and create a supportive professional network and co-mentorship.
  • Built and maintained a strong network of musicians who actively recommend my services.
  • Delivered honest, transparent engagement and event coordination while ensuring performers felt supported by thoughtful care. For example, by providing nourishing meals.
  • Delivered comprehensive event styling for the ‘Taste of Love’ Festival 8 years, adapting designs to multiple venues. Each venue held logistical constraints – specifically regarding attachments points for fabric. By conducting site assessments, I researched and developed innovative hanging systems for each location. The outcome was a great looking event with secure draping.
  • Directed respectful relationships with volunteer teams. At festivals I would meet volunteers for the first time and ask them to complete tasks in very specific ways. I created a good team atmosphere by using a kind, clear and engaging approach when asking for their assistance, offering practical explanations if I required them to re-do a task to standard.
  • Collaborated with other Nth NSW Event Organisers in a paid or volunteer position – creating styling, bump-in/out, social media support – Eg, Om Fest, Chanting Festivals, many Classical Indian music events, from 30 to 500 customers.
  • Implemented protocols and procedures to effectively manage planning process.

Office Manager

Peak States Australia/Breathconnection
01.2004 - 01.2008
  • Reception duties, responding to customer queries regarding the therapy work.
  • Retreat sales and administration, drafting correspondence, sending information and taking bookings, making appointments for the Director.
  • Administrating financial aspects of the business – petty cash, bills, insurances, invoicing and banking, post workshop finances.
  • Organising the logistical set-up for retreats, cleaning, accommodation to standard.
  • Advertising – designing advertising materials, print ads, brochures, newsletter.
  • Travel arrangements for overseas teaching schedule and airport pickups for clients.
  • Printing and orders of books and manuals and training certificates, creation of procedures.
  • Updating website calendar and information.
  • Liaised with clients, other practitioners and Peak States Institute staff world-wide.
  • Kept abreast with the latest developments in the therapy and offering suggestions of other services/therapists locally.
  • Developed an understanding that no matter what the client presents with, treating them with respect is the utmost in positively impacting their process into self-empowerment and feeling confident to instigate change.
  • Offered a compassionate, person-centred approach to communicating with customers and their concerns, creating easeful interface and comfort between clients and the business.
  • Maintained an in-depth understanding of the therapy process which enabled me to respond accurately to client’s questions regarding their life circumstances, offering a tailored and personally meaningful response.
  • Supported business outcomes with seamless administration service and patience.

Education

Diploma - Contemporary Music

Northern Rivers Conservatorium
Lismore, NSW
01.2004

Skills

  • Office management of wellness retreat centre, specialising in receiving customers with warmth, interest and care, whilst maintaining professionalism within client liaison
  • Successfully offered a person-centred and trauma-informed approach to therapy client communications
  • Organisational ability for retreat and workshop logistics, including confidentiality of client personal information
  • Built and maintained a strong brand reputation with Spirited Events since 2012, expanding mail list and Facebook Page profile/followers
  • Created an expansive network of musicians and event audience in Nth NSW locality
  • Managed an ongoing music evening for 4 years, recently rebuilding confidence to grow with current trends, creating opportunities for meaningful audience experiences, expanding audience through Social Media Strategies
  • Professionally negotiated terms with technicians, volunteers, venue management and artists
  • Innovative problem solving to overcome venue limitations for event styling
  • MICROSOFT 365 – To intermediate level in Word, Excel, PowerPoint, Outlook
  • GOOGLE DRIVE – For content sharing
  • ZOOM – For conference calls
  • CANVA – Intermediate level
  • MYOB – Beginner level
  • SOCIAL MEDIA PLATFORMS – Intermediate use of Facebook, Instagram – creating events, posts, reels, posting content & ads
  • WEBSITES – Basic experience using responsive web design

Certification

  • Suicide Prevention Training LISMORE, NSW - 2018
  • Cert III Community Services (First Semester) ONLINE – 2017
  • Cert IV in Small Business Management MURWILLUMBAH, NSW - 2011 NEIS Program
  • Mental Health First Aid BYRON BAY - 2009
  • Various IT Courses Microsoft 365, MYOB, Photoshop, Illustrator, Dreamweaver, Wordpress 1988 - 2025

EARLIER ROLES

  • NDIS CLIENT SUPPORT WORKER 2023 – 2024
  • CLEANER Self-employed, Rainbow Power Co 2017 – 2024
  • OFFICE MANAGER Peak States Australia / Breathconnection Retreat Centre 2004 - 2008
  • HOME SCHOOL PARENT 2006 – 2008
  • AT HOME PARENTING 1998 – 2004
  • VARIOUS CASUAL/PT ROLES Being Woman Festival, Accommodation Cleaner, Café, Administrator 1998 - 2011
  • SECRETARIAL/ADMINISTRATION The Gandel Group of Companies - FT The Body Shop – FT 1987 - 1996

Timeline

Event Manager

Spirited Events
01.2012 - Current

Office Manager

Peak States Australia/Breathconnection
01.2004 - 01.2008

Diploma - Contemporary Music

Northern Rivers Conservatorium

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Dana Mynard