Summary
Overview
Work History
Skills
Timeline
Generic

Dana Parsons

Summary

Hardworking and capable hospitality professional with experience across multiple areas of the industry including management positions. A strong asset to any venue and committed to upholding a high standard of service and guest satisfaction regardless of the style of venue. Seeking 20+ hours of work, can't wait to meet you and your team!

Overview

4
4
years of professional experience

Work History

Bartender

Hats & Tatts City
10.2022 - 04.2024
  • Developed loyal clientele and cultivated strong relationships with repeat customers using service skills and knowledge of classic and contemporary cocktails to educate customers on drink options, and craft high quality cocktails based on preferences or dietary restrictions.
  • Crafted special drink and cocktail menu items for a rotating seasonal menu as well as for collaborations with liquor companies.
  • Gained experience working in a venue with a high number of hospitality clientele and used knowledge of the industry to promote the venue and gain loyal and repeat customers.
  • Performed open and closing duties across multiple bars and the kitchen to ensure ease of service and product quality.
  • Worked effectively within a team to ensure efficient and high quality service by keeping bar presentable and well-stocked as well excellent drinks service.
  • Worked as a kitchen hand on weekdays preparing and serving food items with a focus on safe food handling procedures and safety around potentially hazardous kitchen equipment.

Assistant Venue Manager

Provincial Hotel
01.2022 - 10.2022
  • Worked with the VM and Head office in a senior management position to manage a team of 30+ staff in a multi-level, high volume venue. Responsible for hiring, training and rostering staff to ensure efficient service and maximise profits across all levels of the venue.
  • Responsible for stock ordering and stocktake of all bar items including liquor, kegs, packaged items and consumables whilst maintaining par levels and keeping within budget.
  • Solo managed multiple events across the venue including bottomless brunch, weeknight events such as trivia, nightclub service and functions.
  • Oversaw facility maintenance tasks and worked with the cleaning team to ensure a clean, safe, and aesthetically pleasing environment for guests at all times.
  • Ensured effective communication between management and security team to and mitigate any and all incidents with a focus on safety for all staff and patrons. Dealt with multiple incidents involving the need for emergency assistance in a calm professional manner and provided detailed incident reports.
  • Training duty managers in effective high volume cash handling across multiple tills with a strong focus on accurate accounting and detailed nightly reports at the end of each shift.
  • Responsible for monthly reports to head office to minimise stock loss and monitor cash handling procedures


Duty Manager Supervisor

Middle Park Hotel
08.2020 - 01.2022
  • Worked as part of the management team across all areas of the venue including bar, restaurant and hotel. Upholding a high standard of service and a focus and guest and staff satisfaction.
  • Utilised extensive prior restaurant experience to train staff across all areas of restaurant and bar service, ensuring all staff were up to date with menu items and wine list and could confidently use out POS system to handle bookings.
  • Worked with kitchen to manage the pass during high volume food service, monitoring food quality and ensuring effective communication between kitchen and service staff to provide exceptional service.
  • Handled customer complaints and resolved any issues in a professional manner, adjusting policies as needed to meet need of guests, including during COVIDsafe polices.
  • Manged phone and in person hotel bookings, ensuring all rooms were kept to a high standard of cleanliness and all guests needs were accommodated.

Skills

  • Safe and effective management of keg rooms and cellars, able to clean beer lines and change kegs whilst maintaining high safety standards
  • Extensive cocktail knowledge and ability to develop cocktails
  • Knowledge of multiple pos systems incl but not limited to Sevenrooms, Lightspeed, Square POS
  • Knowledge of Responsible Service of Alcohol procedures and able to uphold RSA, including calmly and confidently refusing service to intoxicated guests
  • High levels of whisky knowledge including region, distillery, barrel aging process
  • Knowledge of craft beer and different wine regions and grapes
  • Confident during high volume nightclub service, both taking orders and working from the printer

Timeline

Bartender

Hats & Tatts City
10.2022 - 04.2024

Assistant Venue Manager

Provincial Hotel
01.2022 - 10.2022

Duty Manager Supervisor

Middle Park Hotel
08.2020 - 01.2022

Similar Profiles

CREATE PROFILE
Dana Parsons