DANA SMITH
Spring Farm,Australia
Summary
I’m a reliable and approachable administration and payroll professional with over 20 years of experience across payroll, accounts, customer service, office management and administration. Throughout my career, I’ve enjoyed being the person people can rely on to keep things organised, accurate and running smoothly. I take pride in building positive relationships with colleagues, customers and clients, while handling sensitive information with discretion and professionalism. I’m naturally detail-oriented, enjoy solving problems and learning new systems, and work well both independently and as part of a team. My experience has given me a strong understanding of the importance of accuracy, confidentiality, communication and providing dependable support to both staff and management.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Payroll / Accounts / Office Manager
DSD Constructions
Norwest
10.2017 - Current
- Managed comprehensive payroll processing for employee payments and deductions, streamlining operations.
- Maintained records of employee attendance, performance, payroll information.
- Processed member Super contributions accurately and efficiently.
- Assisted with payroll audits, contributing to accuracy and compliance of financial records.
- Managed accounts payable and receivable processes efficiently.
- Coded and entered daily invoices with in-house accounting software.
- Completed reconciliations of various accounts including petty cash, credit cards and bank accounts.
- Generated monthly financial reports for management review.
- Coordinated meetings and work schedules for staff teams and executives.
- Maintained confidential records and files related to executive operations.
- Monitored incoming emails and responded accordingly in a timely manner.
- Answered telephone calls from customers, providing information and support. from customers or clients providing assistance where necessary.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Assisted users with system navigation and application troubleshooting daily.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Managed ticketing system to track and resolve IT support requests efficiently for our software system Cheops.
- Managed office supplies and equipment inventory efficiently.
Administration Assistant
Letizza Bakery
04.2017 - 10.2017
- Processed customer invoices and tracked payments efficiently.
- Organising travel arrangements for sales reps (flights, accommodation, car hire)
- Reviewed aged receivables and followed up on outstanding balances.
- Assisted in month-end closing by reconciling accounts receivable reports.
- Processing of Orders (Via fax, email and telephone)
- Resolved customer inquiries and complaints with empathy and professionalism.
- Engaged with customers to promote loyalty programs and services offered.
- Processing of customer claims
- Processing end of month customer supplier rebates
- End of month stocktake. Performed physical inventory audits to identify discrepancies in stock levels.
- Daily shopping for staff amenities
- Daily office cleaning
Administration Assistant
Classic Meats Sydney (Proudly Bidfood)
Sydney
01.2013 - 03.2017
- Processed supplier invoices and managed accounts payable functions efficiently.
- Handled accounts receivable tasks, ensuring timely collections and accurate records.
- Executed payroll processing, maintaining compliance with regulations and deadlines.
- Managed all banking transactions, including reconciliations and deposits.
- Processed orders received via fax, email, and telephone to ensure prompt fulfillment.
- Resolved customer complaints to enhance satisfaction and retention rates.
- Administered processing of customer and supplier credits for accurate account management.
- Conducted end-of-month stocktakes to maintain inventory accuracy.
Customer Service Officer
Bidfood Australia
07.2010 - 12.2012
- Managed customer service operations, including answering telephones and responding to inquiries.
- Processed orders through fax, email, and telephone for efficient transaction management.
- Resolved customer complaints promptly to enhance satisfaction and retention.
- Tracked lost orders and coordinated follow-ups to ensure timely delivery.
- Administered processing of customer credits to maintain accurate account records.
- Handled back order processing to streamline inventory management.
Administration Manager
Miller Systems
01.2009 - 12.2010
- Managed customer service operations, including answering telephones and processing orders via fax, email, and telephone.
- Handled accounts receivable and payable to ensure accurate financial records.
- Processed customer payments through EFT machine for seamless transactions.
- Coordinated local and interstate transport logistics for timely deliveries.
- Picked and packed customer orders to meet fulfillment standards.
- Organized office supply orders and staff amenities to maintain operational efficiency.
- Liaised with sales and service staff to enhance communication and support.
- Compiled weekly KPIs for sales staff to track performance and facilitate commission calculations.
Customer Service Officer
Force Access
01.2007 - 12.2009
- Managed fleet operations and allocated transport resources effectively.
- Processed orders received through fax, email, and telephone.
- Handled customer inquiries to resolve issues efficiently.
- Conducted data entry to maintain accurate records.
- Filed documents systematically to enhance accessibility.
- Prepared quotes for area managers based on customer requirements.
- Collaborated with sales and service staff to optimize service delivery.
- Answered telephone calls professionally to support customer engagement.
Warehouse Administration Clerk
BOC Ltd
01.2005 - 12.2007
- Handled customer service inquiries and answered telephones promptly.
- Executed accurate data entry to maintain up-to-date records.
- Processed sales and transport orders efficiently while ensuring compliance.
- Investigated vendor discrepancies and resolved issues to streamline operations.
- Managed receipting of vendor deliveries to ensure inventory accuracy.
- Trained new staff members on procedures and best practices.
- Created daily truck manifests and consignment notes for logistics documentation.
- Picked and packed customer orders with attention to detail.
Medical Receptionist
Padstow Parade Clinic
Padstow
01.2004 - 12.2005
- Managed patient booking for doctor and dentist appointments efficiently.
- Handled account management and banking transactions accurately.
- Executed cash handling procedures to maintain financial integrity.
- Ordered supplies as needed to ensure uninterrupted operations.
- Performed computer duties to support administrative functions.
- Answered telephone inquiries professionally to assist patients and staff.
Customer Service Manager
Woolworths
01.2002 - 12.2004
- Supervised staff to ensure efficient operations and service delivery.
- Handled cash transactions accurately and securely.
- Managed customer service team, boosting service quality and satisfaction.
- Responded to incoming telephone inquiries promptly and professionally.
- Replenished stock to maintain optimal inventory levels.
Education
School Certificate -
East Hills Girls Technology High
East Hills, NSW01-2000
Skills
- Payroll administration and processing
- Technical support
- Customer relationship management
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Payroll software expertise
- Accounts reconciliation
- Payroll tax reporting and recordkeeping
Certification
- 2005, Business Administration Cert 3
- 2009, Responsible Service of Alcohol (RSA)
- 2009, Responsible Conduct of Gambling (RCG)
References
- Michael Doueihi - Operations Manager DSD Constructions 0411 330 599
- Sue Soulveris - Financial Controller Prestige Joinery 0410 571 963
Timeline
Payroll / Accounts / Office Manager
DSD Constructions
10.2017 - Current
Administration Assistant
Letizza Bakery
04.2017 - 10.2017
Administration Assistant
Classic Meats Sydney (Proudly Bidfood)
01.2013 - 03.2017
Customer Service Officer
Bidfood Australia
07.2010 - 12.2012
Administration Manager
Miller Systems
01.2009 - 12.2010
Customer Service Officer
Force Access
01.2007 - 12.2009
Warehouse Administration Clerk
BOC Ltd
01.2005 - 12.2007
Medical Receptionist
Padstow Parade Clinic
01.2004 - 12.2005
Customer Service Manager
Woolworths
01.2002 - 12.2004
School Certificate -
East Hills Girls Technology High