Dana Wortley
Wetherill Park,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and problem-solving skills. Organised and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Client Admin Leader
The Bradford Exchange
02.2023 - 01.2024
- Assisted with new hire processing and existing training programs.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Trained employees on administration objectives and assigned duties.
- Conducted routine inspections to check quality and compliance with established specifications.
- Streamlined reporting structures by consolidating information sources and automating data collection systems.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Developed customer service training materials and conducting service training.
- Mentored newly hired employees on operating mainframes and developed training manual to use for reference.
- Mentored junior staff members, helping them develop skills and advance their careers within the organization.
- Collected, arranged, and input information into database system.
- Tested new software and hardware prior to deployment.
- General IT support.
Client Services Team Leader
Bradford Exchange
02.2022 - 02.2023
- Managed department call volume of 200-300 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Collaborated with other departments to ensure seamless delivery of services, improving the overall client experience.
Client Services Admin
The Bradford Exchange
09.2020 - 02.2022
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered exceptional results under tight deadlines by effectively prioritizing tasks and maintaining focus on key objectives.
- Optimized communication channels between teams and departments by fostering open dialogue and collaboration, resulting in improved project outcomes.
Client Services Agent
The Bradford Exchange
09.2018 - 09.2020
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Sales Representative
The Bradford Exchange
02.2018 - 09.2018
Sales Assistant
Auburn Aquarium
11.2014 - 10.2017
Education
High School Diploma -
Prairiewood High School
PrairiewoodNo Degree - Certificate II Animal Studies
Taronga Training Institute
Mosman2014
Skills
- Data Organisation and Collection
- Database Administration
- Database and Client Management Systems
- Inventory Control
- Organisation
- Spreadsheet Management
- Letter preparation
- Mail Management and Handling
- Account Reconciliation
- Tech-Savvy
- Computer Skills
- Office Administration and Management
- Logistics Coordination
- Good Telephone Etiquette
- Customer Relations
- Customer Service
- Order Placement
- High Volume Phone Inquiries
- Client Relations
- Account Management
- Staff Development and Training
- Supervising staff
- Training and coaching
- Microsoft Office
- Friendly, Positive Attitude and Attention to Detail
- Meticulous attention to detail
- Verbal Communication
Timeline
Client Admin Leader
The Bradford Exchange
02.2023 - 01.2024
Client Services Team Leader
Bradford Exchange
02.2022 - 02.2023
Client Services Admin
The Bradford Exchange
09.2020 - 02.2022
Client Services Agent
The Bradford Exchange
09.2018 - 09.2020
Sales Representative
The Bradford Exchange
02.2018 - 09.2018
Sales Assistant
Auburn Aquarium
11.2014 - 10.2017
High School Diploma -
Prairiewood High School
No Degree - Certificate II Animal Studies
Taronga Training Institute
Similar Profiles
ARI HELFANDARI HELFAND
E-Commerce Marketing Associate at The Bradford ExchangeE-Commerce Marketing Associate at The Bradford Exchange
Quynh Anh MaQuynh Anh Ma
New Clients Acquisition Product Manager at The Bradford ExchangeNew Clients Acquisition Product Manager at The Bradford Exchange
RAHIM CONTEHRAHIM CONTEH
Customer Service Specialist at THE BRADFORD EXCHANGECustomer Service Specialist at THE BRADFORD EXCHANGE
Maria Lionza Parra AyalaMaria Lionza Parra Ayala
Quality Assurance Manager at PLHC PTY LTDQuality Assurance Manager at PLHC PTY LTD
David PerkovicDavid Perkovic
First Grade Head Coach / Senior Technical Director at NWS Spirit FCFirst Grade Head Coach / Senior Technical Director at NWS Spirit FC